On Friday I re-negotiated my bill as it was going up from £49 to £69 then £72.50 (April).
My contract is to the 19th Feb so it seems I would have been better phoning on 19th January but we are where we are.
So I initially got offered £60.50 best price, which obviously I said no to and asked to cancel (as I can get VM for £55 or maybe even less).
Retentions spoke to me for about 30 minutes and eventually we got to £46 (yes great deal I thought) plus a £10 admin fee (OK, whatever!)
This was agreed and broken down as follows;
Sky Sig £16
Ultimate (inc Netflix 4k) £7
HD £8
UHD £1
Multi Room £14
£46 total for everything
My bill though is;
Sky Sig £26 (£10 over)
Netflix Upgrade £7 (OK but see next line)
Ultimate £4 (totally extra if the above is now the new name)
HD £8 (OK)
UHD £1 (OK)
Multi £15 (£1 over)
Total £61 (the explained discounts aren't the same, £15 less)
As you can see quite a difference £61 which is 50p more than Line 1 standard offers, grrrr!
Just spoke with them again and retentions say no notes other than the Line 1 person, so basically retentions on Friday put me on a new 18m contract, at a figure of their own choosing, and they say I'm stuck for 18m or pay £350 to cancel!!
I've escalated it and they are supposed to be getting back to me in 72 hours but I have a quick question, what's the cooling-off period for that contract on Friday 09/02/24 and can they go back and listen to the call?
