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Discussion topic: Email received about payment

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This message was authored by Ellenmariex This message was authored by: Ellenmariex

Email received about payment

I've received an email yesterday evening saying they haven't received a payment for this months payment on my contract. 
how can this be possible when ive payed the amount on 10th jan the exact amount and its came out my bank and everything? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Email received about payment

Posted by a Superuser, not a Sky employee. Find out more

@Ellenmariex 

To reassure yourself this has been paid successfully you perhaps need to call Sky. Your image was rejected as it shows your full email address. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Email received about payment

Posted by a Superuser, not a Sky employee. Find out more

@Ellenmariex wrote:

I've received an email yesterday evening saying they haven't received a payment for this months payment on my contract. 
how can this be possible when ive payed the amount on 10th jan the exact amount and its came out my bank and everything? 

 


Did you pay manually, and your direct debit was subsequently refused? If so, that's likely to be the reason. There's no need to make additional payments when there's a direct debit set up.

This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Email received about payment

There's also a high chance the email is a scam intending to obtain your account details &/or your bank/card details. 

Does your account show a payment has been made?

If you check the sender's address does it point to a genuine email?
If you hover your mouse over any links do these point to a genuine Sky webpage?

Virginia.
Diamond Sky VIP member.
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