Payment says declined but has been taken from my bank account

[Oliver37]

Hey everyone,

I recently decided to pay manually rather than direct debit.

i paid my monthly amount but the site said it hasn't gone through (but don't worry you won't be charged).

I just checked my bank account and the money has definitely gone out of my account but not showing on my bill.

can someone please help?

thank you 

Ollie 

[Mark39]

Sky require you (and you agreed) to pay by monthly direct debit or by an automated card payment. 

It may be the automated payment Sky was expecting to receive that they're saying hasn't gone through.

[PandJ2020]

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@Oliver37 wrote:

I recently decided to pay manually rather than direct debit.

Don't do that.  Any manual payment will count against next month's bill and not the current one.

The automated payment for this month will still be attempted.  When is this scheduled?

[caesarome]

@Oliver37 

Does the payment you made have appeared on your account as a credit ?