27 Jan 2025 06:32 PM
disconnected my sky as moving. agreed to pay early settlement fee and paid this as requested. even had a partial refund for when service was out of order. now i have a company caled BPO trying to claim £13.50 from me for early disconnection and to help me reconnect.Their phone number comes up as a suspected scam. Never had any request from Sky after cancelling my DD month after leaving. Have been onto my account thats still active and no mention of owing anything, it even states "equipment returmned thank you"
28 Jan 2025 11:14 AM
Posted by a Sky employeeHi there @mh30 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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