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Discussion topic: My bill

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This message was authored by Scott902 This message was authored by: Scott902

My bill

I have just paid my bill on the app now it's saying I am 58 pound in credit just wondering what's going on thanks 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

Probably because you've made an unnecessary manual payment - which counts against your next bill, not your current one.

 

The automated process will attempt to collect your current bill.

I am just another Sky customer and my views are my own
Scott902
Topic Author
This message was authored by Scott902 This message was authored by: Scott902

Re: My bill

I have stopped my direct debit and paying it through the app and it says I owe 0 on this months bill 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Scott902 

You should have a direct debit or continuous card payment set up as per the T's and C's you've agreed to. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Scott902 wrote:

I have stopped my direct debit and paying it through the app and it says I owe 0 on this months bill 


We can't see your account as we're other customers here but it's a contract condition to have a continuous payment method.  Dates will obviously be relevant.

 

Sky will likely use any card details to collect charges automatically even if you cancel your DD.

 

If your account is showing a credit then it does seem an unnecessary manual payment.

I am just another Sky customer and my views are my own
Scott902
Topic Author
This message was authored by Scott902 This message was authored by: Scott902

Re: My bill

I phoned them today and they said it's fine to pay it through the app 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Scott902 wrote:

I phoned them today and they said it's fine to pay it through the app 


Ok, they do seem quite lapse with the contractual requirements - but don't be surprised if the automated system does use any payment details if requested prior to any manual payment...

 

I believe restrictions are applied sooner if you pay in this way - as opposed to the 10 days grace for automated payments.

I am just another Sky customer and my views are my own
This message was authored by caesarome This message was authored by: caesarome

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Scott902 

You really should restore your direct debit because if they can't take the payment and even if you have a credit in place your service might be restricted.

 

 

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Scott902
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This message was authored by Scott902 This message was authored by: Scott902

Re: My bill

I have already paid this month and they said I can pay it manually on the due date 

Scott902
Topic Author
This message was authored by Scott902 This message was authored by: Scott902

Re: My bill

I have paid this months bill and they said my bill will be normal next month but I'm 58pound in credit they said they can't take another payment for this months bill as it's already been paid 

This message was authored by caesarome This message was authored by: caesarome

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Scott902 

If you have made a manual payment then you did not need to do this. The credit will be used to pay next months bill so going forward you do not need to make the payments as Sky will take it automatically from the payment method you have setup on your account,

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Scott902
Topic Author
This message was authored by Scott902 This message was authored by: Scott902

Re: My bill

will they take this months payment by direct debit even tho I have paid it from the app thanks 

This message was authored by Mark39 This message was authored by: Mark39

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Scott902 wrote:

will they take this months payment by direct debit even tho I have paid it from the app thanks 


Potentially yes,  depending on how close to your payment date you made the manual payment. It's best to avoid manual payments.

Scott902
Topic Author
This message was authored by Scott902 This message was authored by: Scott902

Re: My bill

They told me on the phone they haven't approached the bank yet to take the payment 

This message was authored by caesarome This message was authored by: caesarome

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Scott902 

On what date did you make the manial payment ?

What date are you billed on each month ?

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