My bill

[Scott902]

I have just paid my bill on the app now it's saying I am 58 pound in credit just wondering what's going on thanks 

[PandJ2020]

Probably because you've made an unnecessary manual payment - which counts against your next bill, not your current one.

The automated process will attempt to collect your current bill.

[Scott902]

I have stopped my direct debit and paying it through the app and it says I owe 0 on this months bill 

[Daniel0210]

@Scott902 

You should have a direct debit or continuous card payment set up as per the T's and C's you've agreed to. 

[PandJ2020]

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@Scott902 wrote:

I have stopped my direct debit and paying it through the app and it says I owe 0 on this months bill 

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We can't see your account as we're other customers here but it's a contract condition to have a continuous payment method.  Dates will obviously be relevant.

Sky will likely use any card details to collect charges automatically even if you cancel your DD.

If your account is showing a credit then it does seem an unnecessary manual payment.

[Scott902]

I phoned them today and they said it's fine to pay it through the app 

[PandJ2020]

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@Scott902 wrote:

I phoned them today and they said it's fine to pay it through the app 

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Ok, they do seem quite lapse with the contractual requirements - but don't be surprised if the automated system does use any payment details if requested prior to any manual payment...

I believe restrictions are applied sooner if you pay in this way - as opposed to the 10 days grace for automated payments.

[caesarome]

@Scott902 

You really should restore your direct debit because if they can't take the payment and even if you have a credit in place your service might be restricted.

[Scott902]

I have already paid this month and they said I can pay it manually on the due date 

[Scott902]

I have paid this months bill and they said my bill will be normal next month but I'm 58pound in credit they said they can't take another payment for this months bill as it's already been paid 

[caesarome]

@Scott902 

If you have made a manual payment then you did not need to do this. The credit will be used to pay next months bill so going forward you do not need to make the payments as Sky will take it automatically from the payment method you have setup on your account,

[Scott902]

will they take this months payment by direct debit even tho I have paid it from the app thanks 

[Mark39]

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@Scott902 wrote:

will they take this months payment by direct debit even tho I have paid it from the app thanks 

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Potentially yes,  depending on how close to your payment date you made the manual payment. It's best to avoid manual payments.

[Scott902]

They told me on the phone they haven't approached the bank yet to take the payment 

[caesarome]

@Scott902 

On what date did you make the manial payment ?

What date are you billed on each month ?