My bill

[Scott902]

Should have been the 21st but paid it on the 24th because it said outstanding balance owing 

[Scott902]

They told me they would not contact the bank to take the payment as my bill has already been paid for this month 

[caesarome]

Is your bill usually paid by a direct debit ?

[Scott902]

This was my first payment I made 

[caesarome]

OK, I will rephrase the question, what payment method do you have setup on your account as you must have supplied something when the order was placed.

[Scott902]

My bank details 

[caesarome]

So by providing your bank details this is known as a direct debit as this is how your bill will be taken as your bank will release the funds to Sky on or near the billing date so you do not have to make any manual payments as you have done here.

That credit will be used for your next bill so no money should be taken via the direct debit.

[Scott902]

So it shouldn't be taken till my next bill is due then 

[Scott902]

So will I still be charged if my bill was 4 days ago which I paid 

[Scott902]

They have checked on there end and there saying there no credit on February's bill but it does on my app 

[MarkGoldsmith]

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@Scott902 wrote:

So will I still be charged if my bill was 4 days ago which I paid 

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Yes, because the direct debit instruction would have been created before you manually paid, and the manual payment won't cancel that.

As others have mentioned on this thread already, any manually payments will go as credit on your Sky account that will be used against future Sky bills. Manual payments should never be made unless Sky ask you to make a manual payment because the automated payment fails.

[Scott902]

I phoned them and they said there's no credit on my next bill but says there is on my app and they said there not gunna take payment by direct debit for this months bill as it's already been paid 

[Scott902]

Can anyone help me with the above comments please 

[caesarome]

This is what you said in your opening post:

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@Scott902 wrote:

I have just paid my bill on the app now it's saying I am 58 pound in credit just wondering what's going on thanks 

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Therefore Sky will most likely still take the bill on your billing date.

[Scott902]

My billing date was the 18th