Chat Transcript

[Adrian17]

I have recently left sky. I was told by an advisor using the online chat that there would be no termination charges. I have now been charged a termination fee.

I need access to my chat transcript in order to prove this was said by the advisor. 

Last week when I logged on to speak to an advisor my old chats would be visible as I scrolled up however the chat option now says it is not currently in service. 

How do I get hold of a chat transcript? 

[PandJ2020]

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@Adrian17 wrote:

How do I get hold of a chat transcript? 

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Unless they are willing to give it to you upon request, then a DSAR:

https://www.sky.com/help/forms/customer-information-request