I want a refund of credit balance

[Sowhat71]

Hi - are you able to escalate for me as well please.  We have left sky and have a credit balance outstanding. 

[Daniel0210]

@Sowhat71 
If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here. 

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[caesarome]

@Sowhat71 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[PaulB73]

HI . Still waiting for my refund after £51.26 was taken from my account for a partial mont, when my usual amount is £35

Please advise

[Daniel0210]

@PaulB73 

What was the outcome of the chat invite arranged for you on 26 January?

[PaulB73]

They'd asked me to post back nowish

[Daniel0210]

@PaulB73 

I have re-escalated your post to Sky. The process is the same as before.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @PaulB73.

[Sowhat71]

Hi - please escalate and yes the account is in credit (around £50) but the payment method is no longer active 

[Daniel0210]

@Sowhat71 

It was escalated at 1731 yesterday but chat invites are not guaranteed. 

We have to allow at least 10 minutes before we can escalate to Sky so I’ll escalate it again at that point and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Now escalated @Sowhat71 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Sowhat71 an invite to chat.

[Vrhallen]

I also want a refund of credit, account closed Feb 7th. Quite annoying this is not automatic 

[Daniel0210]

@Vrhallen 
Refunds should be automatic and take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Vrhallen]

Hi Daniel, thanks for the reply. The credit is showing on the account (c.£43) however the card used for billing has been replaced since. Can you switch payment method or if not raise a cheque please?