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Discussion topic: Manchester United tv

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This message was authored by jomouse68 This message was authored by: jomouse68

Manchester United tv

When I joined sky I added mutv and was under the impression it was - is a stand alone channel - today I've gone to get it taken of my account and they are saying as i took it out when I renewed the contract they are now going to charge me £12 to remove the channel since when did we start paying to remove channels ? 

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jomouse68
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This message was authored by jomouse68 This message was authored by: jomouse68

Cancelling sky

I enquired about cancelling my sky subscription and was - am willing to pay to get out of it as and then nan said I couldn't until my contract runs out ? I've seen there is a in charge contract payment to get out so why am I not being offered this 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelling sky

Posted by a Superuser, not a Sky employee. Find out more

@jomouse68 

Is this a TV subscription? The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Cancelling sky

Posted by a Superuser, not a Sky employee. Find out more

Sky are within their rights to not let you cancel as you will have agreed to keep whatever service this involves for a set period of time so the minimum term on your contract which can be up to 24 months. After which you can cancel by giving the required notice of 31 days for TV and 14 days for Broadband and Talk.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Manchester United tv

Posted by a Superuser, not a Sky employee. Find out more

@jomouse68 wrote:

...they are now going to charge me £12 to remove the channel since when did we start paying to remove channels ? 


Is it an early termination charge?  If not, there is a provision in the contract for removing premium channels.

I am just another Sky customer and my views are my own even if you don't like the answers
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