Fraud

[KMM1]

Recently received a bill for sky mobile services! I don't have a sky mobile. I phoned twice and reported it and I was promised a call back within 48hrs. No call back received and I keep receiving payment chasing letters! How do I get sky to sort this issue!!

[SKY1992bf]

@KMM1 are these letters from sky or debt collection agency's , and are they personally addressed to you? Have you ever had a sky mobile account?

[KMM1]

They are from sky! Yes personally addressed to me, but I don't have any Sky mobile or services! Getting really worried about it as sky aren't doing anything about it! 

[GD1]

@KMM1  You'll need to persost in calling Sky as we are customers.  https://www.sky.com/help/home/your-account/support-with-fraud/account-takeover/articles/account-take...

[SKY1992bf]

@KMM1  have you reported to the police and got a reference number as sky are unlikely to help with this with it because as far as they are concerned someone is legitimately using services brought by someone using your details

[KMM1]

Think I'll have to involve the police! Sky are not at all helpful!

[SKY1992bf]

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@KMM1 wrote:

Think I'll have to involve the police! Sky are not at all helpful!

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@KMM1 I agree but check out the link posted by @GD1 first in case it gives information that would help when calling sky

[Denis18]

Someone keeps hacking into my sky account and this person is changing my prescription and adding on my bill how do I report this

[nolte]

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@Denis18 wrote:

Someone keeps hacking into my sky account and this person is changing my prescription and adding on my bill how do I report this

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Have you changed your password and pin numbers since this happened?

Also if you use the same password on any other site as with Sky, also change these.