Billing

[Ray301117]

My payment this month is late can I pay 2 month on 23rd December 

[Daniel0210]

@Ray301117 

It doesn't work like that I'm afraid.

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.

(If you make a manual payment it's likely to go towards the following months bill, leaving your current bill unpaid and you subsequently restricted).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted. There is only 1 attempt made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

If you pay by a direct debit and this fails then Sky will try again 10 days later, if that also fails your services might be suspended until you pay what you owe and set the direct debit up again.

If you pay by other methods and the payment isn't made then again your services might be suspended until the bill is paid and that you setup a continuous payment method.

If when you pay the bill you are 2 weeks late paying the bill you would also need to pay the next one before your services are restored.