Credit Refund

[Rimini24]

I cancelled my Sky broadband package last month (July) & am showing a credit on my account and I was just wondering the easiest way to get this refunded to my bank account? 

[Daniel0210]

@Rimini24 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. (This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you).

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do. 

[Rimini24]

Thank you @Daniel0210 - do you know how I initiate getting it refunded quicker, please? Thanks. 

[Daniel0210]

@Rimini24 
I’ve escalated your post to Sky and their Messaging Team should contact you later. If they haven't contacted you by 7pm it'll be tomorrow. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Rimini24 an invite to chat.

[Rimini24]

Hi,

it's been about 4 months since I cancelled my broadband, does anyone know how to get a refund for this? When I called up they told me it'd be automatic 

thanks,

Rimini

[Daniel0210]

@Rimini24 

If you mean credit for overpayment rather than a refund, your last post regarding this in August was escalated to Sky (by me actually) so what was the outcome of the chat invite that was arranged? 

Is the amount still showing as a credit on your Sky account?

edit: posts merged. 

[Grace7777]

Hi am looking to get by credit in my bank ???

[caesarome]

@Grace7777 

Can you tell us what this credit is from, so have you left Sky and if you have on what date was your billing date each month ?

[Grace7777]

It's credit back from overpaying 3 direct debits on sky mobile 

[Grace7777]

10th each month 

[caesarome]

As you have a direct debit setup you don't need to make any manual payments as for this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Grace7777.

[Louisokoebor]

Hello I am also looking to get .y credit back in my bank. I was told it will be automatic but I haven't gotten anything and my contract finished in November 

[Daniel0210]

@Louisokoebor 
If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.