@Doylie38 wrote:
I tried to purchase a movie but it stated that I had hit my limit
If you saw a insufficient credit message then that is nothing to do with you bill.
@Doylie38 wrote:
so I paid with my card only to check my account which states that it's being taken on the 7th and now I'm in credit
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
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