Sky took money off me

[honeyspence101]

Sky took money off me but has restricted my account for my broadband and has turned my WiFi off. I cannot get any help from customer service at all

[SKY1992bf]

@honeyspence101  Were you late in making payment and was it taken after restrictions were applied?

[honeyspence101]

No I paid it the same day it was due to come out 

[Daniel0210]

@honeyspence101 

Did you make an unnecessary manual payment, leaving your bank account short which meant the manual payment has gone towards next months bill and this months unpaid? 

[honeyspence101]

No I paid last months bill. But their saying it's not been paid and this months bill hasn't been paid either and since I'm on universal credit I can only afford to pay one bill. 

[Daniel0210]

@honeyspence101 

How do you normally pay your Sky bill?

What date is your bill due?

How did you pay the latest bill? 

[honeyspence101]

I normally pay it on the 21st of each month through bank transfer 

[Daniel0210]

@honeyspence101 

You mean direct debit? 

[honeyspence101]

No I log into the app and pay it that way. They have took the money off me but have blocked my broadband and I don't know what to do. I cannot get through to customer service at all

[Daniel0210]

@honeyspence101 

The T's and C's stipulate you have to have either a direct debit set up or a continuous card payment. 

Try calling from a phone not connected to your account or by using the number withheld code 141 before dialling but I'm afraid that is unlikely to help your cause. 

[caesarome]

@honeyspence101 

Do you see a credit on your account, it might not be on this bill but might on your next one ?