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Discussion topic: hyperoptic for two weeks and sky has billed me an ongoing increased monthly broadband price of £53

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This message was authored by: sammid

hyperoptic for two weeks and sky has billed me an ongoing increased monthly broadband price of £53

I sent equipment back and they have received it, I have been with hyperoptic for two weeks and sky has billed me an ongoing increased monthly broadband price of £53 way above my origanal price even though i discussed the issue on the phone even though the person on the phone insisted i would not be charged the £53 as i told him the I had seen on my bank account that the charge was pending

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This message was authored by: caesarome

Re: hyperoptic for two weeks and sky has billed me an ongoing increased monthly broadband price of £

Posted by a Superuser, not a Sky employee. Find out more

@sammid 

Can you still access your Sky billing, if so do you now see a credit on it ?

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This message was authored by: sammid

Re: hyperoptic for two weeks and sky has billed me an ongoing increased monthly broadband price of £

No credit until May 2nd they say

This message was authored by: caesarome

Re: hyperoptic for two weeks and sky has billed me an ongoing increased monthly broadband price of £

Posted by a Superuser, not a Sky employee. Find out more

@sammid 

So I will ask the same question:

 

Do you see the credit on your account now that you have left ?

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This message was authored by: PandJ2020

Re: hyperoptic for two weeks and sky has billed me an ongoing increased monthly broadband price of £

Posted by a Superuser, not a Sky employee. Find out more

Has Sky acknowledged the transfer/cancellation?

I am just another Sky customer and my views are my own even if you don't like the answers
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