I cancelled sky and you have sent my return package to my old address

[Steph211]

You have sent the returns package to my old address when the women I spoke to said it was coming to my new address I need it sent here I can't get into my old property 

[GD1]

@Steph211  Your duplicate thread in the broadband forum has been removed as you already posted your query here.

By posting in the community you're not contacting Sky customer services, this is a customer helps customer community.

Nothing can or will be sent to your new address on the back of a post from an unlinked account.

You can use your own packaging and can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

[Daniel0210]

@Steph211 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.