Credit Refund

[Keanu1]

@Daniel0210 brilliant, thanks for you help 👍 

[Daniel0210]

Now escalated @Keanu1 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[KirstyJ3]

@Daniel0210 

could you please help me initiate my credit refund please. I left Sky at the end of my contract period 2 months ago, returned my equipment but have still not had the credit that's showing on my account returned. 

[caesarome]

@KirstyJ3 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent KirstyJ3  an invite to chat.

[PhillBli]

Can you help me get a refund aswell please

I left back in February and have still not received my refund of £33.79. The equipment was returned aswell

[Daniel0210]

@PhillBli 
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm whether the payment method is still active.

[PhillBli]

Please escalate

My payment method has not changed

[Daniel0210]

@PhillBli 
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@PhillBli 

Now escalated. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @PhillBli.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If  there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Atomaspire]

I was wondering the same thing? I've got £50+ in credit as I cancelled and moved to another broadband and been waiting but not heard anything. I sent a chat a couple days ago and it said someone will be in touch but I've not heard anything back? 

[GD1]

@Atomaspire   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts