Unable to login to MySky app

[rosscon]

Since upgrading phone I have been unable to login to the MySky app. 

I am able to login to the website without any issues, just can't login to the app. 

I have tried on my partners phone with the same error. 

I have also tried both Wi-Fi and 4G with the same error. 

Also tried uninstalling and re-installing the app and clearing data in safari

 

[caesarome]

@rosscon 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thanks for escalating this. We have now sent an invite to chat

[Bluechip+Sky]

Hi there - I seem to be having exactly the same problem. I can log into the website etc with no issues, have cleared cache and data, have uninstalled and re-installed app on Android, but still no luck.

Are you able to help please?

Thank you.

[caesarome]

I have esclated your post as well @Bluechip+Sky so look out for the Blue Bubble.

[Bluechip+Sky]

Thanks, that's really appreciated. 

[rosscon]

Is there any update on this?

The blue chat bubble has stopped appearing for me and i am still unable to login using the app.

[63johnw]

Hi @rosscon  what did sky say when you chatted via the blue bubble ?

[rosscon]

Sky said the issue has been passed onto the tech team and they will update me via the chat bubble when they know more.

[Bluechip+Sky]

Same here, was told it was passed to tech team and I would  updated, but that was over a week ago now (I think!) and I haven't heard anything since and the blue bubble has now disappeared. 😞

[caesarome]

These things do take time so if you have both been waiting about a week I would suggest you might have to wait a bit longer I'm afraid.

[rosscon]

Please can this be escalated further. I am now unable to login on the website too with the same error I was getting on the app. 

Just had a txt from sky mobile to let me know I've almost ran out of data but I cannot login to use some of my piggy bank data

[caesarome]

I have alerted Sky again for you @rosscon 

[Greenfingers001]

Thanks for escalating this. We have now sent an invite to chat 🙂

[rosscon]

Please can this be escalated again. Did the account holder verification a few days ago but the blue bubble has stopped appearing again