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Discussion topic: Shocking customer service

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This message was authored by: FrancisCarr

Message posted on ‎31 Oct 2025 07:03 AM

Shocking customer service

I have called spoke to management promised a £130 refund yet weeks later nothing I have sent more than 30 emails even to ceo Dana strong yet still nothing it is a shocking way to treat customers especially one who has been a customer for 28 years

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Superuser
This message was authored by: Daniel0210

Message posted on ‎31 Oct 2025 07:08 AM

Re: Shocking customer service

Posted by a Superuser, not a Sky employee. Find out more

@FrancisCarr 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

 

Sky don't use email for general correspondence.

 

What's this refund for if you don't mind us asking? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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