Poor service and Awaiting payment

[Baden01]

Hi, I made a complaint to sky about their mobile customer service. I'm still waiting for a response for the poor service I received. I'm also waiting for the £200 pixel 10 swap bonus. Any ideas where I can take my issues next. I'm considering cancelling my TV, 4 mobiles and broadband as I can't believe the shocking and inconvenient service I've received. Any help would be much appreciated.

[Daniel0210]

@Baden01 

Sky have up to 8 weeks to resolve your complaint or issue a deadlock letter.

With regards to cancelling other services that may not be straightforward.

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

To cancel Sky Broadband and Sky Talk, if you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).