SIM issues

[Maxb09]

I have called and cancelled my SIM card as I am utilising my old one to keep my phone number however it says I am still being charged for it? Can you help with this please? 

[caesarome]

@Maxb09 
When did you call to cancel it and how long ago was it activated ?

When is your next bill due to be paid ?

[Maxb09]

It was not activated and I cancelled it on the phone the day I got it. I have received a charge for the first month already although it was delivered 2 weeks late and have been charge for the sim as well as the phone 

[caesarome · Accepted solution]

@Maxb09 

Ususlly you wouldn't be charged for a sim that wasn't activated so if you have then speaking to Sky about this is all that you do to get your money refunded.

[Maxb09]

Thanks for your help