Unable to Roll Piggybank Data

[Philp80]

I've recently put in notice that I will be cancelling Sky Broadband at the end of my contract (February) and today I ran out of data on my mobile....no problem, I'll just roll some data from the 100Gb+ in my Piggybank.  But there is a problem, it won't let me.  I have two SIMs with Sky and it won't allow me to roll to either be it via the app or web.  I called 150 and they were unable to do it for me either - they even tried loading a top up to my SIM for free but couldn't do that either.  I've read through other posts and I'm aware that it could be linked to my Broadband but that seems like an odd situation - I'm technically still in contract for my Broadband and I'm not sure why that would prevent me from accessing data that I've paid for?  Currently I have no data on my 'mobile' at all so can't use it outside of the house wi-fi which seems like a ridiculous situation to be in.  If this was an issue with Broadband then why hasn't it been resolved by Sky yet?  It seems to have been known about for some time looking at the dates on other posts - what would happen if I had never had taken a contract with Sky Broadband?  Surely I'd be able to roll data then?  I'm totally confused with it all - if anyone has any idea as to how other people have resolved this I'd be hugely gratfeul!

[caesarome]

@Philp80 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Philp80.

[AJB72]

I am having the same issue, please advise