No Internet on Motorola E14 Phone

[HEHarry]

Just bought at Motorola E14 phone.

No internet.

Took it back to shop and it worked with a different SIM.

Had an updated SIM today from SKY

Still no internet.

Any ideas?

[caesarome]

@HEHarry 

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[PandJ2020]

network locked?

[63johnw]

Hi @HEHarry  have you checked your phone has received the APN internet settings and saved them ? They should be these. 

Internet APN Settings:

Name: Sky Mobile Internet
APN: mobile.sky

mms settings 

Name: Sky Mobile MMS
APN: mms.mobile.sky

[HEHarry]

On my old phone I see the settings you mention for Internet and MMS.

On my new phone the APNs are not available.

Have tried to request network settings but it does not do anything.

My SIM is pretty old so will try getting a new one.

[HEHarry]

On old phone get message "SkyMobileUK will send handset configuration for the folllowing services: MMS GPRS and Internet Browser".

On new phone this message is not received.

[63johnw]

Have you tried this @HEHarry 

https://en-gb.support.motorola.com/app/answers/detail/a_id/124210/~/access-point-name-%28apn%29#:~:t...

[Aaliyah123748]

Iv been having the same issue, so have many in the area . 

Sky keep saying it's the phone so I bought a new one . 

I now get lte no 4g 3g ect and im not in a 5 g area . 

I'm about yo leave sky for this reason 

[HEHarry · Accepted solution]

Johnw,

You were absolutely correct.

Basically had to set the APN manually. Did this and now have a working phone after ripping my hair out for 3 days!

Thank you for your help. Spot on.

Richard