0

Discussion topic: Verification codes

Reply
This message was authored by Bazza104 This message was authored by: Bazza104

Verification codes

I have been receiving verification codes on a daily basis. I have not requested them, what is causing it?

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Verification codes

Posted by a Superuser, not a Sky employee. Find out more

@Bazza104 

Are these from Sky or someone else ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Verification codes

Posted by a Superuser, not a Sky employee. Find out more

Sounds like they're 2fa codes, if so then someone is trying to access the account/s they're connected to. Change the password of the account/s. 

2fa is preventing the hacker from accessing the account so they may try to contact you pretending to be from the company concerned to try to obtain those codes.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
Bazza104
Topic Author
This message was authored by Bazza104 This message was authored by: Bazza104

Re: Verification codes

Thank you. I will give your advice a go.

Bazza104
Topic Author
This message was authored by Bazza104 This message was authored by: Bazza104

Re: Verification codes

They say they are from Sky.

This message was authored by caesarome This message was authored by: caesarome

Re: Verification codes

Posted by a Superuser, not a Sky employee. Find out more

Do you have a Sky emai account ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Bazza104
Topic Author
This message was authored by Bazza104 This message was authored by: Bazza104

Re: Verification codes

Yes I do and a Mobile account.

This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Verification codes

Posted by a Superuser, not a Sky employee. Find out more

Yes the codes will be from Sky. It's likely someone is trying to access your account but is being blocked by the 2fa. Have you had any phone calls recently claiming to be from Sky & offering a 30%-40% saving on your bill? This is a scam which is circulating at the moment.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
Bazza104
Topic Author
This message was authored by Bazza104 This message was authored by: Bazza104

Re: Verification codes

Hi, no, I get very few of that type of call and they get short shift if they manage to ring. We are registered with the TPS and the number of cold calls has fallen considerably. We have a Sky Tv package with Virgin at the moment and a Sky mobile account. 

Barry

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion