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This message was authored by: Clairey12345

Message posted on ‎05 Jan 2025 07:07 PM

Can’t activate my new SIM, already have an additional SIM

I already have a mobile contact for my sons phone on my account and now I've decided to move to sky also. I've ordered a new sim and it's arrived however I can't activate it. The sim is not listed on my account? Please help!

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This message was authored by: caesarome Answer

Message posted on ‎05 Jan 2025 07:21 PM

Re: Can’t activate my new SIM, already have an additional SIM

Posted by a Superuser, not a Sky employee. Find out more

@Clairey12345 

When you ordered this sim did you order it on the same account that your son's sim is on as usually the reason why an additional one doesn't appear is because it wasn't ordered on the same account. Using your sons phone call Sky on 150 as they can both look into what account it is on and they should be able to activate it for you.

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Superuser
This message was authored by: caesarome Answer

Message posted on ‎05 Jan 2025 07:21 PM

Re: Can’t activate my new SIM, already have an additional SIM

Posted by a Superuser, not a Sky employee. Find out more

@Clairey12345 

When you ordered this sim did you order it on the same account that your son's sim is on as usually the reason why an additional one doesn't appear is because it wasn't ordered on the same account. Using your sons phone call Sky on 150 as they can both look into what account it is on and they should be able to activate it for you.

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If someone has helped you then please click on the LIKES button in their post.
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Message posted on ‎23 Jul 2025 08:10 PM

Re: Can’t activate my new SIM, already have an additional SIM

Followed every step and it won't activate. Asked sky to send me a new sim card. Otherwise I,m paying for something I can not  use 

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