Discussion topic: Can’t activate my new SIM, already have an additional SIM

This message was authored by: Clairey12345 · ‎05 Jan 2025

I already have a mobile contact for my sons phone on my account and now I've decided to move to sky also. I've ordered a new sim and it's arrived however I can't activate it. The sim is not listed on my account? Please help!

This message was authored by: caesarome · ‎05 Jan 2025

@Clairey12345

When you ordered this sim did you order it on the same account that your son's sim is on as usually the reason why an additional one doesn't appear is because it wasn't ordered on the same account. Using your sons phone call Sky on 150 as they can both look into what account it is on and they should be able to activate it for you.

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This message was authored by: caesarome · ‎05 Jan 2025

@Clairey12345

When you ordered this sim did you order it on the same account that your son's sim is on as usually the reason why an additional one doesn't appear is because it wasn't ordered on the same account. Using your sons phone call Sky on 150 as they can both look into what account it is on and they should be able to activate it for you.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Can’t activate my new SIM, already have an additional SIM

Can’t activate my new SIM, already have an additional SIM

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