Unable to receive calls or texts from unknown numbers

[Mannamum]

I have recently changed from another mobile supplier to sky but I can't say it's been the best experience. I chose  an eSIM option and asked to transfer my old number to my new phone. Everything seemed to be going ok but I am not able to receive calls or texts from unknown numbers. I have spoke to many sky staff who have all said the same solution but it has not worked. It is very frustrating as it has now been 3 weeks and I have missed several important messages as when people try to call they are told the number you have called has not been recognised! Can anyone help?

[twilight+princess]

Is the correct number showing on the phone?
Have you reset the network settings

[Mannamum]

Hi there yes the correct number is showing on my phone. The settings have been reset 6 times so far

[63johnw]

Hi @Mannamum if this is an iPhone have you checked settings, phone, silence unknown callers isn't activated ? 

[Mannamum]

Hi there unfortunately I have already checked all these suggestions but no luck

[twilight+princess]

Sorry to hear the suggestion didn't work. It may be different with an eSIM though.