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Discussion topic: Phone upgrade

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This message was authored by Kerrym1 This message was authored by: Kerrym1

Phone upgrade

I would like to upgrade my phone (had contact for over two years, I am on 3 year contract) 

After selecting the phone I would like it gives me the option to swap my old phone - this then generates an amount this would contribute towards final payment. 
when I select upgrade without swap it tells me an amount that the contract will be for example £37pm. Does this mean I will pay the £37pm in addition to the monthly contract payment I have now as I have not swapped? 

thank you 

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This message was authored by caesarome This message was authored by: caesarome

Re: Phone upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Kerrym1 wrote:

when I select upgrade without swap it tells me an amount that the contract will be for example £37pm. Does this mean I will pay the £37pm in addition to the monthly contract payment I have now as I have not swapped? 


The £37 per month would be the cost for the new device only.

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Kerrym1
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This message was authored by Kerrym1 This message was authored by: Kerrym1

Re: Phone upgrade

Thank you for replying. Does this mean I will pay an additional £37 on top of my current monthly contract payment please? 

This message was authored by caesarome This message was authored by: caesarome

Re: Phone upgrade

Posted by a Superuser, not a Sky employee. Find out more

If you are keeping the phone you have now then you will continue to pay for it as you have been doing plus you will pay £37 per month for the new one.

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Kerrym1
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This message was authored by Kerrym1 This message was authored by: Kerrym1

Re: Phone upgrade

Thank you, this has answered my question. 

This message was authored by Saira6 This message was authored by: Saira6

Re: Phone upgrade

I need to get phone on the contract but I'm getting charged for upfront when it's says on the website no upfront 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Phone upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Saira6 wrote:

I need to get phone on the contract but I'm getting charged for upfront when it's says on the website no upfront 


Hi @Saira6  sky do a credit check and if your credit score is very good there is no upfront charge. If your score isn't great there may be an upfront charge, looks like this is happening to you. 

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