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Discussion topic: Problems with phone number recognition?

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alison59
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Problems with phone number recognition?

‎31 May 2024 03:52 PM

Hello I hope someone can help please. Had an iPhone 8 but it was erratic about making and receiving calls. Kept getting this number is not recognised. Upgraded to iPhone 11 and it's still happening. Only way to correct is to switch phone off and on again.  Any suggestions or solutions would be most gratefully received in plain English please (not technically minded lol). Thank you.

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caesarome
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Superuser
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Re: Problems with phone number recognition?

‎31 May 2024 04:05 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you able to make calls because if you can it might be worth calling Sky on 150.

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caesarome
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Superuser
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Re: Problems with phone number recognition?

‎31 May 2024 04:05 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you able to make calls because if you can it might be worth calling Sky on 150.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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alison59
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Re: Problems with phone number recognition?

‎31 May 2024 05:50 PM

Ok thank you

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alison59
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Re: Problems with phone number recognition?

‎02 Jun 2024 09:10 PM

Anyone else able to offer help please?

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caesarome
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Re: Problems with phone number recognition?

‎02 Jun 2024 09:31 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you called Sky yet as advised to ?

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alison59
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Re: Problems with phone number recognition?

‎06 Jun 2024 05:44 PM

Not yet. Waiting for it to happen again then I'll ring on my phone.

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alison59
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Re: Problems with phone number recognition?

‎13 Jun 2024 11:54 AM

Phone went wrong again, phoned 150. Reset network setting.  Let's see if that's a permanent solution. Might be a SIM problem.  Thanks for your help.

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