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Discussion topic: Extra data not added to plan

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Avatar for Amy216
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This message was authored by: Amy216

Message posted on ‎13 Mar 2025 07:49 PM

Extra data not added to plan

Hi a while ago I sent a message about the data plan I was on and that I couldn't get the better offer because i was an old customer. It was supposed to go up to 40gb a month for a year for the same price I was paying but it was never added and I've just realized as I have been using my data and have had to transfer more gb over from the piggy bank. How can we fix this? Thanks amy

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎13 Mar 2025 07:58 PM

Re: Extra data not added to plan

Posted by a Superuser, not a Sky employee. Find out more
@Amy216 wrote:

It was supposed to go up to 40gb a month for a year

Can you explain how this was meant to happen, did you sign up to a new data offer on a sim for example ?

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