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Discussion topic: Old phone

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Pinky50
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This message was authored by Pinky50 This message was authored by: Pinky50

Old phone

‎04 Sep 2022 03:16 PM

Hi 

 

I upgraded my phone some time ago and I am still being billed for my old phone £12 a month. How do I stop paying for a phone I no longer use ?

 

 

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daveNOS
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Superuser
This message was authored by daveNOS This message was authored by: daveNOS

Re: Old phone

‎04 Sep 2022 03:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@Pinky50 If you upgraded via the swap service give Sky a call to find out what's going on, if you didn't use the swap service and instead just ordered a new phone then you will still have to pay for the unused phone until the credit agreement for it is paid off.

-------- Please note i am not a Sky employee ----------
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