Emergency calls only

[Elainespringer]

since 26th December when I returned to the UK I cannot make or receive calls. Got in touch with Sky. Told I needed a new sum. Will get it by 30th December. No sim. Rang Sky again told they will switch me to e-sim. Received no email link. Phoned several times. Each time a different story. As of now. phone still inoperable

[63johnw]

Hi @Elainespringer  two things, any issues showing in your area ?

https://www.sky.com/help/articles/service-status-sky-mobile

also if this is an iPhone got to settings, mobile services, sim applications and change the setting there. 

[caesarome]

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@Elainespringer wrote:
Got in touch with Sky. Told I needed a new sum. Will get it by 30th December.

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The Christmas and New Year holidays will have delayed this as it will be sent for Royal Mail so it could well show up over the next few days.

[VinD84]

I am having the same issue, installed dsim in new phone, worked fine for a couple of hours now only able to make emergency calls.... Restarted phone etc...still not working