Discussion topic: Wrong item received!!

This message was authored by: Adamt5486 · ‎02 Jan 2025

I ordered the iPhone 16 pro, I've just opened it today to wrap it for my daughter to realise I've been sent the iPhone 15 pro!

This message was authored by: caesarome · ‎02 Jan 2025

@Adamt5486

You will need to report this to Sky so they can investigate this so they can look into what has happened, this probably will take a few weeks so it might not be a quick fix.

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This message was authored by: Adamt5486 · ‎02 Jan 2025

Well that's just great 😩

This message was authored by: Adamt5486 · ‎02 Jan 2025

In fact it was the 16 pro max in desert titanium and I've been sent the 15 pro white titanium I am absolutely livid, so I'm now paying for a 16 pro max for a 15 pro !!!!

This message was authored by: GD1 · ‎03 Jan 2025

@Adamt5486 Have followed the advice from @caesarome

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Adamt5486 · ‎03 Jan 2025

I've called them apparently the IMEI isn't even on there system so an investigation will take place will call me in next 72 hours with an update 😖

Discussion topic: Wrong item received!!

Wrong item received!!

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