Sim activation

[Hayleyel]

I have got a new sim and have tried activating it and linking it to my sky id, it says its already linked yet it wont bring me to any area to input the activation code. I am also trying to transfer an old number over. None of it is working and it keeps signing me out when i try

[caesarome]

@Hayleyel 

Does this link work for you:

https://www.sky.com/myaccount/mobile/activate-sim/1/with-code

[Hayleyel]

It sends me to purchasing a new sim along side signing me out

[caesarome]

@Hayleyel 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Hayleyel.

[Tom-W19]

Hi @Hayleyel 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.