Unable to use phone to make calls due to microphone not working

[AJ57P]

I have an apple iPhone 12pro  3 years old. I have been into Apple Store for help as microphones have stopped working so cannot make calls as the person on other end cannot hear me. I am trying to contact sky mobile as they supplied the phone by email as I cannot make calls. Please can someone provide me with an email address or an actual address to write to .

[63johnw]

Hi @AJ57P  why are you trying to contact sky ? A 3 year old phone is well passed any warranty. Any repair would be chargeable. Use the link below to arrange a repair. 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

[AJ57P]

As per UK consumer laws the supplier has to offer a replacement or refund for defective merchandise when repair costs are high.As it is within the 6 year window Apple have told me to contact them and as I cannot phone I need to email or write 

[63johnw]

This is Skys formal complaint procedure (they don't have an outward facing email for customers to use) @AJ57P   Just my opinion but you have zero chance of Sky providing a replacement handset for a 3 year old phone. 

https://www.sky.com/help/articles/how-to-make-a-complaint

[PandJ2020]

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@AJ57P wrote:

As per UK consumer laws the supplier has to offer a replacement or refund for defective merchandise when repair costs are high.As it is within the 6 year window Apple have told me to contact them and as I cannot phone I need to email or write 

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You'll struggle with that.  After 6 months you would have to show the fault was present when you purchased it. (Which I doubt you can)

[daveNOS]

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@AJ57P wrote:

As per UK consumer laws the supplier has to offer a replacement or refund for defective merchandise when repair costs are high.As it is within the 6 year window Apple have told me to contact them and as I cannot phone I need to email or write 

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@AJ57P In order to use that right you will have to get proof that the fault existed from the day you purchased/received the device, that wouold require an expert report proving that the product range has significant reports of this fault.

[TimmyBGood]

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@AJ57P wrote:

As per UK consumer laws the supplier has to offer a replacement or refund for defective merchandise when repair costs are high.

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Might be worth reading through the Consumers Association page on that topic, with its assessment of actually making a successful claim.

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product