18 Jan 2024 03:51 PM
I can't link my sky id to the new sim I ordered as it says the details don't match - though I know that I am providing the right details
18 Jan 2024 04:05 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.
18 Jan 2024 04:12 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @bathed an invite to chat.
18 Jan 2024 05:40 PM
Posted by a Sky employeeNo problem. Browse or search to find help, or start a new discussion on Community.
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