04 Mar 2023 02:59 PM
Hi all. We've been watching Netflix on Stream through the account we had before getting Stream. No problems before yesterday. Tried watching it yesterday and it's defaulted to the basic account that comes with Sky. Can't log out and back in through Stream, logged into the basic Netlix account through the Web and logged out of all devices. Tried again on Stream and it said sign in, clicked on that and just goes back into the basic account. Is it a known glitch and how I can get back to my original account? Thanks.
04 Mar 2023 04:16 PM
Posted by a Superuser, not a Sky employee. Find out more@elevonic59 the payment for Netflix switches to being via Sky once you activate your account so unless you are paying extra to upgrade the account you will only get the basic Netflix service. See here https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix for how it works and how to sort out issues.
04 Mar 2023 04:48 PM
Hi, yes, I was aware of that. We had a paid for account before we got Stream, we have been using that account on the Stream puk for months with no problem. Yesterday it just defaulted to the Steam account name.
04 Mar 2023 05:02 PM
Posted by a Superuser, not a Sky employee. Find out moreCancel your original account and upgrade your stream account - you ll save a few pounds