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Discussion topic: Picture is blurry on tv and keeps cutting out

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This message was authored by: Natalie2043

Picture is blurry on tv and keeps cutting out

Picture is blurry on tv and keeps cutting out.

seems to be a delay in streaming.

broadband connection on top floor of house is also slow.

can the connection speed be increased please?

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This message was authored by: GD1

Re: Picture is blurry on tv and keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

@Natalie2043 wrote:

Picture is blurry on tv and keeps cutting out.

seems to be a delay in streaming.

broadband connection on top floor of house is also slow.

can the connection speed be increased please?


 No, we are customers we can't increase your line speed.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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