Send Thanks to Sky

I had a bad experience in October whilst trying to renew my sky package and was determined to cancel. I phoned cancellations in November and spoke to a real nice guy called Chris who sorted me out with a great  upgrade with a good discount .  Yesterday  I contacted the technical department because of issues with  broadband connection and booster    I spoke to Danny , who spent over a hour and a half sorting out my issues . He was extremely patient as I'm not brill with this kind of technology. Both these guys were very helpful courteous and made me feel at ease. They are a credit to Sky and deserve  praise for their efforts and attitudes  ... View more

We had  problems with our broadband for weeks. I called sky on Saturday afternoon 2/12/17, and spoke to Declan,  he was brilliant, he was very patient with me as I was also trying to juggle my 11 month old, and switch things on and off. He kindly posted a new splitter out, after figuring out the problem. He didn’t try to hard sell stuff just outlined my options.  Declan is a credit to sky, you are very lucky to have him.  ... View more

Our Internet had been playing up so I had to phone up to solve the problem.  I was expecting the normal boring conversation with broken english while someone from the otherside fo the world tries to fix your internet.  I spoke to Damien (employe ID 4ea58) and he fixed the problem, which I was expecting but he made the conversation very enjoyable.  His approach was very friendly and made waiting for an internet connection test more like catching up with a friend.  Please make sure more people at sky have his approach and give him a pat on the back for making your customers happy with the service.  Cheeky bugger did try to sell me Sky TV so while he was being friendly he was still still focused on doing his job! ... View more

Hi I would just like to say a big thank you to Michael who I spoke to yesterday regarding my upgrade and change in my account with unlimited fibre, a survey wasn’t sent out after our conversation and I feel I need to write and praise the guy. He was very helpful from start to finish and nothing was enough trouble for him when explaining things that I didn’t really understand, things like this go a long way and he really is a credit to Sky to have someone like that working for you. #gratefull #thankfull #brillinat, I hope you get this back to him for me please. It was Micheal I’m tne upgrade department, I spoke to him on Saturday 2nd December around 15:30 ... View more

Called to order new sky box. First last I spoke to was really friendly helpful and one was ordered. I also wanted to downgrade my sports package and was put through to ANABEL who was also amazing and I ended up not cancelling. I spoke with 3 ladies Heather and Anabel  but can’t remember the other one. Please let these ladies know it made what is usually an awful experience calling large switchboards a pleasure  ... View more

I rang sky today to discuss an upgrade, and went through exactly what I needed, to get to the final stages of booking the installation, to then be disconnect (Skys fault not mine) . I called back and spoke to different team member (Sean) to be advised that my order was cancelled, but no further notes about what I had agreed were on the system.  After speaking to Sean at lengths about my requirements it became apparent that during my initial call I had been misled with what would be best for me and I  also realised that they had not relayed some of the information that they were required to.  However this is to give positive feedback about Sean who clearly cares about his work,  who was extremely efficient, honest, informative and articulate and provided me with a level of service that was to the highest of standards. I cannot express my appreciation enough at the way he dealt with the situation, by actually listening to all that I had to say.  He turned an unhappy customer into an extremely satisfied one.  He is a real credit to this company.  So thank you Sean - you're a star! ... View more

We should like to thank Team manager Adam Thomas and engineer Dominic FSS 795 for the wondeful servise they have given us getting our SKY Hd up and running again. We had previosly  three engineers visiting us neither could solve our problem. ... View more

A big thank you to Ellis in customer services what an asset to your team. He was polite friendly and really helped me sort out my sky charges for moving to my new home. You helped me give my children a better Christmas. Thank you so much 🙂  ... View more

 I spoke to an advisor called Ian today on the retentions team. I must've hung up before giving the feedback about how he was! Wanted to make sure that this positive feedback was sent. Ian was very friendly, polite and helpful Importantly to Sky he managed to keep me on as a Sky customer! ... View more

I’d like to say thanks to Jeff who installed my Sky on 16/11. He was very courteous and made the extra effort to ensure that we were happy with the service. He listened to our concerns in having wires on display and did an excellent job in concealing them making sure they were the same colour as the  fascias and guttering. He made sure that everywhere was clean and tidy once installed. He even took the time to explain how to use Sky Q. I would be grateful if you could pass on the thanks to him or even reward him in some way. Please let me know if you need any other details. Thanks. Paul. ... View more

Just wanted to say a huge thank you to Karen Mancini who went absolutely above and beyond in helping us to get appointments for tv installation and to get our broadband fixed. So understanding so helpful and kept calling back to make sure we were getting the best service possible! Give this woman a pay rise she’s amazing! ... View more

I would like to thank Mark from resolution/cancelling team for sorting out my package and billing! I have been having issues with sky since originally signed up end of august, with wrong engineers being sent out, to being overcharged £160!. Mark spoke to me on Wednesday and referred my problem on to relevant team. Mark promissed to call me back on friday, which he did. There was still problems on my account and billing but after 42 minutes on the phone everything was sorted. Correct bills and correct refund/credit. Thank you Mark!  ... View more

Was planning on leaving Sky for Virgin. Spoke to Scott in the cancellation/retention team.  He was great, and should be regarded as a valuable member of your team.  He was not pushy at all, fully understood what I was not happy about and valued my long term custom. He was able to offer me a deal that although didnt beat the price of Virgin was much better value for money which I am very happy with. Thanks   ... View more

Hi,   i just wanted to say a huge huge thanks to two people that I was on the phone with today calls John and Mary. Working in management in the Retail sector, I know that appreciation and recognition is something that nobody tends to feedback. First of all they were great at making out my country northern Irish accent which never happens!! But in all seriousness although I made a mistake in the order and couldn't unfortunately receive broadband in my area, these 2 could not have been nicer and more helpful. I will definitely advise everyone to Sky even though I'm not a customer but will definitely think of getting the Skytv  now after my fantastic experience! Well done and huge thanks! April x ... View more

  I have had many issues with Sky over the years, however, nothing like the past few weeks. My partner and I have been with Sky just over 9 years now. Last week I was completely adamant following several bad calls with Sky's advisors - one even terminating the call, that I would not be staying with or recommending Sky. However, I spoke with an advisor in the the Newcastle office, his name was Anthony. I explained the issues I had faced and the way I had been spoken to by previous advisors. Anthony apologised for their actions and said that he would resolve the issue. I cannot put into words how helpful, polite and knowledgable he was! He called me back when he said he would and resolved all of the issues. He even put a reminder in his calendar for when he returned from his annual leave to check everything had gone through smoothly! He did not disappoint and called me back - unlike other advisors. I really think his work should be noticed - he is definitely an asset to Sky! For these reasons I will be staying with Sky and I have also recommended my mother. Many thanks and best wishes, April.   ... View more

I just want to send a special thank-you, I recently moved into a new house a couple of weeks ago, I've been having trouble with my internet since I moved in, I phoned Sky yesterday, I wish I'd have asked now because I don't know the name of the gentleman that was so patient helping and talking me through every step of the way to get all my Sky and Broadband up and running again, it was between 5.30/ 6pm 8th November, he spoke with an Irish accent, but he's the only one I could understand and he was very thorough. Thanks again for all your help. ... View more

Evening,  I've spent this afternoon on live chat to a lovely girl called Megan, I was considering cancelling my subscription due to continuous issues experienced over the past 6 or so months with my Sky box. Megan was extremely helpful & gave me plenty of information and options to choose from. Her customer service and knowledge of Sky's products was fantastic. When the live chat cut off for some reason she even called me to continue the chat as she didn't want me to have to go through everything all over again with another Sky advisor. Absolute A* service provided which is a nice change in today's world!   Thank you again Megan.   Thanks, Abi  ... View more

I have been a Sky customer for over 6 years and throughout that time I have had home phone and broadband and for a period the Variety Package. Sadly I had to remove the Variety Package a couple of years ago. Yesterday I decided to call Sky regarding the possibility of buying the Sky Variety and Cinema package. I was put through to sales and did not have a good experience, I felt so strongly about this experience I sent in a formal complaint by email. Later the same day I had the pleasure of speaking to Steve in your Cancellations Team, he was very professional from the start, apologised for my earlier experience, fully understood my needs and I’m delighted to say came up with a perfect package for me at a very fair price. Please send my sincere thanks to Steve as he is a credit to Sky and delivers excellent customer service.  ... View more

I wanted to say a BIG THANK YOU to the truly amazing, friendly, and professional, Ravinder, who on Sunday, 29th October 2017, resolved an issue with my Sky Q subscription.  Ravinder was clearly knowledgable about Sky Q and how to troubleshoot these issues.  The determination and effort she exhibited on the call, while retaining a professional and friendly disposition, really made the call a pleasurable experience.   A true example of how Customer Services should be.   Well done. ... View more

  I talked to Saeed(not sure if I spelt that correctly) from the complaints team today as I was having problems with sky protect. He was so calm and reassuring I was supposed to receive a questionnaire to fill in but haven't so would like to say how fantastic he is and what a great job he did he was patient kind and so helpful I would recommend him 10 out of 10.  ... View more

Hello, Wayne came and sorted some issues with my sky box at [removed] on 24/10/17. Great engineer and a credit to your company. Please pass on my regards. @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you!  Moderator Note: Sensitive information ... View more

Hi,     I just want to say a big Thank you to Saba (ID 1dsh12 ), who solved my problem with Sky. I will make the story short: my contract was cancelled two weeks before it should have been and Saba was the only one competent to help me connecting it back. I hope this message will be seen by her manager. She deserves a higher position in company, as she is very competent and customer-centered!   Regards Marta Privigyei ... View more

Hi To sky on saturday 14/10/17 the engineer john i belive but could be wrong as i am terrible with names came out to me to put in my new sky Q box after ringing on friday to confirm. So he arrived and came in and we chatted and i asked if he could put a LNB on dish for freesat and he said no problem,he then went out done the dish and made it all tidy. On coming in we had a good chat and he went through the whole box together and was a very good teacher. Kept tidying up etc and would not come in unless he had his overshoes on lol,so just to say i hear people moan about the visits but mine was just great and left his number for me if i had any problems.If many are like him things will improve greatly.Just wish he was sorting my broadband this week lol,so thanks again paul. ... View more

Just wanted to say thank you to the engineer who came to install and setup my Sky Q box yesterday (10/10/17). His name was Daniel and he did a very neat and professional job fitting the dish to the back of my house and connecting the cables to the Sky Q box. He was very friendly, on time and professional. I wish all companies had engineers of this quality as my recent experiences with other companies has not been of such good quality!   Thanks again! ... View more

Hi,  We've had Sky Q installed today and my wife said the engineers were absolutely fantastic. The dish was too high (3 storeys) but he managed to call & arrange for the special access engineer to come at short notice. They were both friendly, professional, courteous and provided exceptional customer experience that sky should be really proud of. It's recognised you must get a lot of complaints so please do pass on this case of a job very well done. Thanks again  ... View more

Hi.. I've recently moved house and during a very stressful time have had to ring Sky more than once. Stan, I think his name was, from Technical, helped me sort out my broadband issue very quickly & all over the phone! He was great!  I was giving him some feedback at the end of the call when we were cut off, so I hope this gets back to him! Thank you!!  ... View more

I would like to say a big thank you to David Holmes at sky. I had problems with my broadband and was very angry with it. I was going to cancel this with sky but David helped me understand why the broadband wasn't working and got it sorted. He explained everything in a clear and easy way.  I felt like David went the extra mile to help me and if you had more people like him working for sky I don't think anyone would leave sky.   Many Thanks  Adam Cave  leicester ... View more

Hi I would like to say a massive thank you to the amazing Joanne in the broadband retention team who started a few weeks ago. Her patience and kindness has helped me to stay with Sky for another year. I was about to leave Sky this afternoon but with her help in meeting my needs and finding a package that was suitable for my household, she has just saved one of your loyal customer. This was her first big phone case that she has dealt with having spoken to her over 1.5 hrs on the phone and she did an excellent job exceeding my expectations. Her customer service skills were exceptional and she is a great asset to the Sky team. She is a rising star!! We need more customer service like Joanne!!  THANK YOU SO MUCH JOANNE!!!  ... View more

Hi  Just wanted to say a massive thank you to James who I spoke to this evening. He was really great and helped get me a resolve to my problem. He had to ring other departments to find out who could help then called me back and explained what I needed to do then he connected me to leanne who gave me great advice and options to sort out my issue. What great wonderful staff. If you could pass on a massive thank you and let there managers know What a great job and service they are providing. Claire  ... View more

Dear Sky, I recently had Sky Q installed my name is David Sandbrook,[Removed] The installation went very well. The installing emgineer was very impressive assuring that on every visit he made to our viewing lounge everything was protected. He was immaculye, polite and caring. He was meticulous in setting the system up ensuring that all technical problems were solved. and that we fully understood how to operate the new system. As a retired executiv e of a well known broadcast provider, a broadcast enginer myself, if I was still working I would have offered him a position immediately. You are very fortunate to have such competent enginers working for you. Many Thanks   Moderator note: Removed sensitive information. ... View more

Hi,  I was offered an upgrade to SkyQ a few weeks back and we were given an install date for 3 weeks after. Around a week before the instlal date, I contacted Sky to let them know that we have preivously has enginners visit the property but unable to complete the work as they did not have ladders that are high enough to access the dish. When the enginner came, we had the same problem adn they wern't able to change the LNB on the dish to install SkyQ.  I spoke with a number of agents who advised me to get a private company to install the LNB at my own expense. I was considering leaving Sky after 15 years until I spoke to Lauren (ID: LCL03). She was incredibly helpful, she managed to arrange a reimbusment for fitting the LNB privatley, she arranged an expres sinstall date with Sky and she kept me involved at each stage. If it wasn't for how helpful and efficient she was, I don't think I would have renewed a contract with Sky. I would like to say a special thanks to Lauren and her manager for dealing with the situation the way they did.  ... View more

your sky engineer Dave FS6859 came to my home after I had requested somone to check my Sky dish. He contacted me before arriving  and came at the time he said he would.   Dave checked the sky dish and made sure it was working properly .He checked the Sky box and finally replaced it. He also checked the Broadband connection. In addition he talked to me very knowledgeably about TV problems I was having and gave me helpful hints and advice.      I was really happy with Dave and my TV problems have disappeared since he came and replaced the Sky box.   He is one in a million and deserves promotion!  Thank you for sending Dave to me.   Pauline Lear                 ... View more

Hi I was phoning to cancel my sky tv package and ended up speaking to Vicky  (her manager was Brian and she was in Glasgow). She was so nice/helpful and without any hard sell whatsoever made my do a complete turn around to not only not cancelling my tv, but to actually move my broadband and phone to you too. I felt that i just  had to send some feedback for your company so you can employ more customer focused people like Vicky to help your company go from strength to strength. She took the time to listen and then prove she completely understood by focusing on what would suit my family not all the extras we wouldnt use. She explained everything in an easy to understand and patient manner so that I gained confidence in my understanding of the products, I gained confidence in her and also in your company, all soley due to her delivery of information and her communication skills.  Its very rare to speak to someone with this level of customer service skill, tbh the only other company that could compare would be first direct who are well known for always winning the customer service awards. I actually ended up paying more to move everything to you than had I gone elsewhere. This is a major indicator of how well I viewed your company and its dedication to improving its staff and customer service as tbh at the start my main objective was reducing price only. In all honesty if I could have afforded another £6 a month I would have gone with your cube too,  due to her skills alone, but with disabled children and limited funds those few pounds were beyond me. So to sum up im really amazed at the progression your company has made in realising that if you get the right calibre of staff and allow them the time to build rapport it will pay big dividends for your company. Well done sky and thankyou very much. ... View more

My second thank you message in two days.  I phoned to discuss my Fibre Package which has just been activated and needed to be changed.  I waited after the call for the survey but the line just shut down, so hoping my feedback gets to the right place.   Thank you very much to Ami in the Sales Dept who was extremely helpful in sorting out my Fibre contract.  She was very efficient and went out of her way to ensure I had the correct contract.   Also, thank you to Naomi in Accounts who helped to resolve a payment query for me.   I very much appreciated your help.  Excellent service! 😊   I would be grateful if this information could could be passed on to Ami and Naomi and to their respective Managers.    Thanks       ... View more

I would really appreciate it if you could send thanks to two Sky Staff members who helped me resolve a connection issue with my Fibre Broadband.  I finally got connected to my Broadband as a new customer after a ten day wait due to line faults and BT not fixing them.  I spoke to two Staff members yesterday - John in Provisions and Ali in The Fibre Team.  Whatever they did, it worked - a BT engineer was here early this morning and my Fibre Broadband is now working.  Thank you John and Ali - I really appreciate your help. ... View more

I just wanted to say thankyou to a member of the Sky team I spoke on the phone with a short while ago, as I haven't been sent the feedback text to respond to. I spoke with a Scottish guy called William who renegotiated my contract for me. He was incredibly helpful and friendly, and is a credit to the Sky team. Often customer service interactions can be an unpleasant experience but William was cheerful, efficient, affable and generally a pleasure to deal with, so I wanted to to commend him on a being a great member of your staff. ... View more

Sky Engineer Andy Bailey, Molesey, Surrey   Just had Sky engineer Andy to install dish and set up my Sky TV. BRILLIANT customer service - polite, friendly, SUPER-HELPFUL and patient. He wouldn't let go of any problem, kept trying, and calling people until the various issues were resolved. Cannot praise his attitude highly enough. Sky - you're lucky to have such fantastic representation! Donna Kristiansen ... View more

  Can't praise Kieran our Sky engineer enough! He has completely restored my faith in humanity an d Sky! Nothing was too much trouble - he was extremely knowledgable and informative, as well as very humerous and extremely polite.   Thanks Kieran - you made our Sky experience a happy one! ... View more