I only found out at the end of the call to Carolyn that she was still on probation with Sky she was absolutely fantastic. I had called twice before about my seriously slow internet connection with Sky since moving over from a very high end internet provider and was feeling I had made the wrong choice weighed more about my pocket than quality.
I am pleased to say Carolyn has fully restored my faith in the Sky Firbre Broadband. I got cut off when I turned off the router to reset as instructed as I was on Apple WiFi calling. This happened before last week and the operator made no attempt to call me back "not Carolyn" she call straight back that was really putting the customer first. She was easy to understand and conscious not everybody has done the process 1000 times which was so refreshing. I am a facilitator which includes inducting people into my Bank and Carolyn seeing she is still new is nothing but incredible at her job and has a great deal of emotional connection with people.
Sky I know like my company I work for you have a probation period but do the right thing and give her a perminant contract she will be an asset to your business likely for years to come and its the people that truly make the difference.
Thanks Carolyn for making this such a great experience and keeping me as a long term customer. Xx
