Dear Sky,
I wanted to send a message and pass on my thanks to two very helpful staff members who I spoke to today.
Sadly I had wrongly been sold a package previously which would have led to significant price increases that would have been very hard to manage and had no option to cancel the account.
I made a call to Sky and spoke to a call handler called Mark who was sadly quite unhelpful and informed us much that we had no choice but to continue paying for another 7months at the increased price.
After a chat my partner called back and spoke firstly to Josh (1DJS01) who informed us that we had been sold our previous contract incorrectly and explained very clearly what our options were.
Josh then transferred us to a colleague David (HYE01) in retentions who guided us through and gave us offers bespoke to our needs which we were happy to sign up to.
Both Josh and David were very clear, reasonable and explained everything to us and how it would impact us. Both put our minds at ease and assisted greatly.
From my brief experience with both they are the sort of staff who are needed at a company like Sky and can only help to keep customers happy.
Please can our thanks be passed onto both staff members line managers (I would suggest a first pick of the Friday cupcakes for both).
Many thanks both Josh and David, your help was truly appreciated.
Sophie
