The Sky tv engineer who came to my house whos surname was Kennedy was fantastic. really friendly and did a great job. my broadband had been delayed so i was in a mood with Sky smd was worried this guy was going to get the brunt of my anger but he was such a nice guy and so helpful I couldnt be mad. Sky is just a product but its clearly the people that make your business thrive. If there is a survey i can complete that helps mr kennedy out plesse send it my way!