Hi i just want to let you know of the great advisor you have in the Retentions team his name is Fraser his ID is FSC 04. I had actually cancelled my sky contract due to price hike and had signed with Virgin this was after speaking to 2 advisors who could not help me. I called back to Sky as i recieved an email saying welcome back for Sky this was an error but I was put through to Fraser to sort this out. From the start of the conversation he impressed me with his people skills and within a short time had turned the whole call around and had me wantingbto stay wiyh Sky. I wish that i had spoken to him in the first place he even gave me the correct number to contact Virgin to camcrl my service with them. He called me back when he said he would and agaim astounded me with his customer service skills and completely restored my faith in Sky. I think we always talk about the bad service we recieve so its about time we give praise when it is due please feed this back to him on my behalf.
Regards
Gwendoline Thomas
