Send Thanks to Sky

To my call to SKY.on 29/01/2025 I had a competent profecional understaning and suport from Nick   I was kindlly aske explained with profecionalisam on the issues and resoving them in due time. On my previous call to SKY I spke to Gabie Gabriela charesmatic entusiastic presentative with quality like no other. Thanks Gabriela, Thanks Nick I was lucky call you. All the best is the list I can say to you   ... View more

Many thanks for all the help today from the sky operator. He was brilliant and reduced my bill. Very helpful and polite @ scatter 298 ... View more

Monish was my customer service person. He was extremely helpful, and he is an asset to your company. Full marks to Monish. ... View more

Hello, please pass on our huge thanks to Angelos from the Sky Broadband Tech Team.  He visited us on 27 January 2025 at 12pm.  It was a difficult job and it did not go smoothly for him but he persisted and we now have two pods connecting to the router and since I have changed the security settings, all our laptops now connect to the pods and I am getting speeds of over 300Mbs.  Really appreciate his service and help.  I hope he gets recognition for his efforts.  Sky has gone up in my estimation, wish I had rung sooner. ... View more

I called Sky today to talk about renewing my contract, and spoke to a very helpful gentleman who sorted me out with a new 24 month contract. He asked me if I could complete a survey after the call, which I thought would be sent to me by email, but as it still hasn't arrived I've got a horrible feeling I should have stayed on the phone for it. His name was Vedaanta, and I wanted to thank him for all that he did. He was great.  If at all possible, can the survey please be sent to me.so I can complete it. ... View more

Can you convey my thanks to Anna Botting and other members of the team for the Auschwitz Memorial Service shown on Sky News this afternoon.It was very respectful and informative .I thought Anna presented the show with respect and gave time to the people interviewed to talk about their experience with dignity. ... View more

I spoke with your call handler Lizzie last week who was brilliant! She promptly sorted out my issue with my WIFI where I believe I was mis sold a product by another Sky colleague but also managed to source a VIP package as I have been a Sky customer for nearly 25 years.  She made me feel valued as a customer and wanted to say thank you. Well done Lizzie! ... View more

I've had issues with sky q for 2 years on and off, sky have to their credit offered great assistance trying to rectify this but in the end where unsuccessful. The final engineer was amazing and had helped with the set up of Sky Stream and basically took the time to explain why mo current system kept failing and why Stream would be fine on my home network.   I contacted sky customer service in India (never again hopefully) and after getting pushed from department to department finally I said I'd cancel and got thru to the Amazing Retention Team, from there they assisted in ordering the new equipment, dealing with loss off service and in the end my account credit refund.  If you ever have a problem the best Team at Sky to help is the Retention Team everyone I spoke to have been uk based extremely knowledgeable and willing to see your issues thru to conclusion. Keep up the fantastic work. I have been with Sky now for over 25 Years so they must be doing something right .   ... View more

I recently upgraded to Sky Gigafast and following the activation the connections and internet were constantly dropping despite me disconnecting everything and just having the Sky Q box connected ! After numerous calls to Sky and 3 visits from Openreach my final call to Sky Technical and the frustrations I felt resulted in me being put through to retentions. Luckily for me I guy called Phil came on the line and immediately without any fuss started to work the problem. My first call with Phil was on 23rd January and he arranged for a new Sky Max router to be sent which promptly arrived the following day and after setting it up everything worked !! and Phil followed this up with a call to see how things were going. During this follow up call I explained to Phil that the deal discussed when doing the upgrade was still not showing in my future bills and that I'd rang Sky to try and sort this without success. Phil said to leave it with him and he'd call again once he'd sorted it out and again he just delivered brilliantly, luckily for me as he was off on holiday to Thailand. Phil is a real star, nothing is to much trouble and he just delivers on eveything he says. Phil is an absolute credit to Sky, if only Sky had more Phil's 👍 ... View more

I would like to give feedback for the engineer who visited my property today. He was very polite, friendly, knowledgeable and very efficient. He's a credit to sky. Please pass on my thanks. ... View more

I had a delightful chat with a lady from Dunfermline today, didn't get her name unfortunately but she was fabulous. Originally I called to reduce my mobile data package, which she did quickly and easily, thank you! We went on to discuss my broadband package and she was able to offer Full fibre 100 for a little less than I'm paying for the existing wired service. She was knowledgeable, helpful, patient and cheerful, and an absolute pleasure to deal with. I intended to leave a glowing customer survey for her but for some reason, the survey didn't show up. Did I cut the call off too soon? I don't know but I really want to give her the recognition she deserves. We discussed dogs, the upcoming storm and working from home, she also recognised my now very faded Fife accent! maybe that will help identify her. Thank you again for your time and attention, you are brilliant! Best wishes, Jane Walker     ... View more

Fri 17, we went live Mon 13, a switch over from BT. The switch worked fine, 400mps as expected...but a huge amount of house infrastructure no longer worked. That's ok, I knew there would be a lot of resets needed. 4 x Amazon echoes, driving about 8 Tapo devices, air printer, cams etc.  and a music studio heavily dependent on Wi-Fi. This is the downside of a major change, but I knew it. So after 2 days we requested a Q booster, we live in a very long house and it has engineer brick internal walls...built by USAF pilot in 1970...bomb proof ha ha, the downside of a "Cold War" house meant rapid signal degradation as you progress thro rooms.   I'm in Woodbridge, Suffolk, got a txt to say Sky Engineer Fitz on his way today, 7 mins away. 7 mins later arrived. Checked hub, checked my location of Booster and then explained brilliantly, and I mean brilliantly how 2.4 and 5 channels worked from hub, and to switch off 5 and simply reboot everything. I'd also dropped a level in security which he confirmed was right.   So a thorough and very sociable/chatty 45min visit, lots of ticks in boxes and left having given me quite specific details how to get rogue cameras working again...   ...and everything worked...perfectly. He even reconfigured Sky remote so it would control Yamaha Receiver. Then gave us Sky Cinema free for a couple of months to evaluate it.   Honestly Sky, I'm 68 retired now, but worked in top IT companies for 23 years so I understand good service from tech people and this was up there with the very, very best of explanation, engaging making sure I was at his level of explanation etc.  Just a fabulous experience which made me feel like switching to SKY was the right thing.   Fitz in East Suffolk, a true embassador for your company and brand. When it comes to his review time, can you include this?    Very simply...thank you sincerely Fitz.   v best Steve       ... View more

I called Sky today to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. I didn't catch her name but I wanted to thank her and ask if the survey can be sent to me. She was great!  ... View more

I needed to find out if my Sky Router would support Gigabit Ethernet on the iMac I intend to purchase . Within minutes of posting my question I received replies.  Many thanks to the Sky Community. Steve 🙏 ... View more

Thank you for the tickets. We had a great time at ExCel at the experience. Plenty if things to see and hear ... View more

Anthony visited my home earlier to install my new fibre internet. Absolute brilliant engineer, super helpful and informative. He was so friendly and considerate, even wore covers over his shoes each time he enter my house to not trail any dirt in. Honestly 10/10 for his services and lovely manners.   ... View more

I would like to send a big thank you to Ross who helped us on Thursday morning to solve a problem with our Sky Q box. I give Ross ten out of ten for his excellent help in fixing our problem. He was so polite, pleasant and patient. we know that he is based in a busy city in Bulgaria. Thank you Sky for having such great employees. ... View more

Called to renew my contract yesterday. I spoke to Sahithi, who was most helpful & I renewed for another 24 months at a favourable rate. I wanted to give her a perfect score of 10, but didn't get a prompt. Could you please pass on my Thanks & complete Satisfaction. Regards  ... View more

Sol was very polite, helpful and knowledgeable. He helped sort out my TV Pacakge and then called back at a later date to sort my Mobile phone.  An absolute gent and credit to the team.  A great big thank you ☺️  ... View more

Spoke to Lori today about my account. Lori was pleasant and helpful in helping me renewing my sky contract.  I told Lori what I wanted and she found the perfect deal.  There was no overselling or pressure to do anything. It was refreshing to speak with someone who seemed to want to genuinely helpful.  ... View more

Thankyou Lori, for your help with my Sky  contract ,your patience while dealing with an old man was heart warming, it was a real pleasure talking with you, thankyou once again. xx. ... View more

hi i like to thank mathew as he was willing to listen to my issuses and checked my connectionand that my tv/broadband was working 100% and he was willing to listen to my concerns and he put my mind at rest and was very very helpful 🙂 😄 ... View more

I would like to let you know that I was dealt with in a professional manner by a man in your technical dept  called Nial (or similar). I  was very impressed with his ability and service in solving my wifi coverage problem. ... View more

  Please could you make sure this recognition/feedback goes to the right department. I would like to leave a score of 10 for Sahana who helped us with our new sky package going forward for 24 months, Sahana is part of the retention team, she was very polite, and professional, and is a true credit to Sky. Kind Regards (Removed) Hi this is sky, Retention department Reference name:sahana Regards, sky. NoReply   Moderator note:  Removed Personal Detail ... View more

Thanks for great service as always  ... View more

I spoke with Isabelle this morning (9.15ish on 05/08/2024)on the phone for help with a problem with Netflix on my Sky Q mini box not loading. She was really knowledgeable and helpful, so polite and friendly and was an absolute pleasure to speak with. At no point did she make me feel stupid for not knowing something and really gave the impression that she wanted to help fix our problem and that we were 'in it together' - she was even patient when my 2 year old was showing me her plaster! Thank you Isabelle for great customer service!  ... View more

I had a call on 31/07 at 13:38 with a wonderful woman who was incredibly patient and kind. Made a typically tiresome experience into something stress free.   Unfortunately I can't recall her name, hopefully the information provided enables you to thank her properly. ... View more

A BIG THANK YOU TO IVANI AT CUSTOMER SERVICE TEAM,  FOR BEING AN ABSOLUTE DIAMOND 💎 10 🌟 STARS MATHEW NOCK.  ... View more

Just wanted to send thanks for the very fast delivery of a new Sky remote ordered using the form last night on the website was delivered this morning very happy thank you  ... View more

Dear Sky, I would like to say a massive Thank You to Michael. Absolutely amazing service. We could not have asked for more. Our issue was resolved by Michael over a number of weeks. He always rang us back when he said he would. His help was superb. ... View more

Been having some pin issues with sky glass and couldn't get in as it couldn't recognise mob number or bank details correctly to get past set up. This was an issue on sky's end and not a case of me forgetting this info. i got through to a handler who was extremely robotic and textbook which I could not rdeal with as the call was getting frustrating. Then got put through to another handler Jaz i think, but I could tell she was new to the role/not very confident as she was putting me on hold for extremely basic things. I asked to be transferred to someone more well trained and thankfully it was Emily skyid: emg07 that i was put through to.   Emily is a credit to Sky customer service and her team. She was efficient, swift, helpful, patient and she did not put me on hold for frivolous things.  Calling Sky customer services is an extremely dreaded task but if every handler was like Emily, your customer service would be rated A+   The line dropped at one point and i had no faith in her calling me back as nice as she was because the handler didnt the last time this happened - but she did!!  She helped me through each screen and thought on her feet to problem solve a very awkward issue for me!  i hope that her manager sees this because honestly Emily was a star and actually turned my mood around after dealing with other handlers!  Thank you again Emily! You deserve lots of recognition in work for your amazing service! (Give this girl a promotion/pay rise!)   ... View more

Lori was super helpful and efficient helping me with my account and overall lovely to chat to! ... View more

I wanted to say a big thank you to Brito/Brinto, Sorry if the spelling is incorrect! This employee for Sky sales team was fantastic. He really knew what he was talking about and as a long standing Sky customer, He really found us the best deals and package that we wanted when upgrading. With the best deals!!  Nothing was to much trouble and he explained everything really clearly and made it easy to make some choices  Thank you      ... View more

Thank you to Tracy at the bereavement team who helped me today to successfully transfer over my late fathers mobile account. We hit some snags but Tracey followed up and talked me through the process. I now have access to retain my late fathers mobile number as that was important to us. Thanks Tracy.  Also to the rest of the bereavement team who initially helped me and talked me through next steps at a really difficult time. Thanks for the kindness x     ... View more

We've had a very lovely agent on the phone today helping with a room that wouldn't quite get broadband coverage in a new flat - I just wanted to pass on my thanks as the call sadly disconnected (very spotty reception in areas of my house, probably the cause of our broadband issues too!) before I could properly thank him for his immense help! I mentally prepped muself for the ususal phsychological warfare you have to endure when calling any big provider but he's made it all a pain-free and smooth process, also knowledgable and sympathetic.    So I hope this can be passed onto his manager, sorry Adam and super thanks!   Jay  ... View more

I am writing to express my profound gratitude for the outstanding customer service I received from Connie during our recent conversation. Connie demonstrated remarkable knowledge and expertise. She carefully considered my financial situation and found the perfect deal to suit my needs. Despite dealing with a bad throat, Connie went above and beyond, tirelessly searching for additional deals and discounts available to me. Her dedication and commitment to excellent service were truly exceptional. Before speaking with Connie, I had been waiting for a manager call-back. However, Connie's competence and helpfulness made it abundantly clear that she possesses the qualities every advisor should have. If every advisor were as knowledgeable and dedicated as Connie, there would be no need for anyone to request a manager. I strongly urge you to listen to the call and recognise Connie for her exceptional service. She stands out significantly compared to the other agents I spoke with, who unfortunately did not meet the same standard and were a waste of my time. Connie's extraordinary effort and customer-focused approach deserve reward and recognition. Thank you for your attention to this matter. Best regards, Rupinder  ... View more

We recently had a visit from a Sky engineer, Darrell M., to resolve ongoing issues with our Sky Mini box in the garden annex and the main box not connecting to the router.   Job No - VR046895501   From the moment Darrell arrived, he was incredibly polite and patient. He took the time to listen to what I had already tried, acknowledging my efforts and experience without dismissing my input. This level of respect and consideration set the tone for an outstanding service experience.   Darrell went above and beyond in providing exceptional customer service. He was determined to leave us with a fully resolved issue, and his commitment was evident throughout the visit. Despite encountering numerous hurdles, he worked tirelessly and adapted to each new challenge with reassuring confidence.   His extensive knowledge and passion for his work were clear, making him an invaluable asset to Sky. Darrell's expertise and dedication truly stood out, and we felt fortunate to have someone of his calibre assisting us.   If we ever require another visit from Sky in the future, we sincerely hope that Darrell will be the one to help us again. His outstanding service has set a new benchmark for customer satisfaction.   Thank you, Darrell, for your exceptional work!   Mike C and family, very happy Sky customers ... View more

We have had a few issues getting our new fibre installation to our home, mostly due to miscommunication between Openreach and Sky. Shamise has been amazing, going above and beyond to try and help us get installed. Her friendly manner and efforts were very much appreciated and the Openreach engineer installed our broadband/phone/TV today and we are all up and running! Thanks are also due to Leanne who helped confirm our number ported forward OK and helped with diagnostics on our new connection when one room was too far to get the wifi signal. Both ladies deserve some praise and recognition for their phenomenal customer service! Lynda Donaldson ... View more

I spoke to Lauren who is a customer service specialist and she was incredibly helpful and informative, breaking everything down in great detail, clear and concise! Extremely friendly, very professional and it was a pleasure speaking to Lauren who had gifted me an offer I couldn't refuse after I was considering leaving sky. I would like to thank her and I hope she gets the recognition she deserves. ... View more

A huge thank you to Mel from Sheffield. Her customer service was brilliant, she resolved our long standing technical issues even though it was an area outside of her field of expertise. She was the first agent to treat us like humans, showing empathy and excellent problem solving skills. She rang back when promised and is an excellent ambassador for your brand! After 22 yrs with Sky we were the closest we've been to leaving - but Mel saved the day (and my sanity!)  ... View more

Engineer Shaun went above and beyond to get our satellite sorted out. He could have done what others have done and told us to get trees chopped, or told us he couldn't do anything, but he didn't. He spent a lot of time and effort, moving our dish, and figuring out the best way to secure it into position, he was patient, professional, knowledgeable, and overall a great person. Thank you.  ... View more

Tommy is one of the Loyalty Team Support Team.  I was on the telephone for over two hours today trying to sort out my Sky TV package, we looked at it together and was able to sort a contract that I was happy with.  I also came away with a very competitive Broadband deal as my main aim was to try to cut my monthly outgoings. Tommy was incredibly patient and extremely professional.  I would just like to feedback to Sky what a lovely, pleasant employee they have, nothing was too much trouble. Tommy was happy to go through everything with me and was happy to answer the questions that I had.  I truly felt that I'd had the best possible customer service. ... View more

I called Sky on Sunday 28th April at about 11am. My husband has passed away and I needed to change the Sky account details and was concerned about the cost of the current package. I cannot thank the man I spoke to enough for making the process easy and not at all as distressing or difficult as I was anticipating. He sorted everything out and made me far less anxious. In a difficult call subject he really was a superstar ⭐️ ... View more

Just wanted to say a huge thank you to your engineer Paul (removed) who helped me and my children at thr A55 services near Rhualt in Wales.   Had an issue with my  car and he came and fixed it for me so we could travel safely again. What a genuinely nice and helpful guy. An absolute credit to your company. Thank you so much Paul from me and my kids   Moderator note: Removed personal details ... View more

Thank you Lochlann . You brightned my day.  🌞   ... View more

Had a lot of trouble trying to cancel my booking for the installation of SkyQ and the engineer visit that was schedule for the 29 Feb 2024. Rang sky a couples of times from the 20 Feb to request the cancellation, was told I would be transferred to the department in charge - each time it was quite a long conversation but it appeared as though the request was not passed on to the department/person in charge of the canceallation. Instead Sky started sending me the equipment via the Roya Mail  which I requested it to be returned to Sky. Then the following day I received a call from Openreach wanting to come to install the cable for which I turned down. It was really such a headache until on the 24Feb I rang again, this time a direct line to the customer service - had a good long chat with "Neal" I believe this is his name. It was such a relief to finally get to talk to someone who was willing to help a customer.   Neal was a very helpful, patient, kind, understanding person. He took time to explain what I asked and didn't understand. He is really one of a kind - Sky UK I wish you know that you are lucky to have him working for your company I do thank him for his help, patience, kindness & understanding       ... View more

Peter our sky engineer came out today, 15th February, he was very friendly took the time to talk us through everything he needed to do, made sure we were completely happy and asked us to double check everything was working before he left! Brilliant service hope this reaches him and he gets some recognition.  ... View more

Hi folks We had a problem with our apps and mini boxes not working. We were sure the mistake on our package was caused by the call handler thinking we had sky plus not skyq. After 2 weeks of having this problem, the engineers checked everything, a call was made to the call centre in India, and the problem was resolved. The 2 engineers were a credit to sky, polite efficient and friendly, thankyou to all concerned.   ... View more

Want to say a MASSIVE thank you to Daniel who attended my nans house today for a line issue. He went above and beyond which is huge kudos considering my nan was flapping and anxious about her new installs and phone line being down. He helped sort out her Vitaline setup whilst there and with me being 300miles away I cannot thank him enough for giving her the peace of mind she needed and being amazing patient and caring!  ... View more

I called into today with my elderly father to try to reduce his costs. The call taker, Afhal, was very helpful and efficient. We were happy with the result of the call and more than pleased with his professional, polite and friendly approach. ... View more

My thanks to Jonathon today for the service he gave to me. After a short discussion he knew exactly how to resolve it. He was efficient, polite and well informed of Sky products. As a result I was happy to renew my account with Sky. Well done Jonathon you are a breath of fresh air. Regards,  David. ... View more

Would like to say a massive thans to Corrina in customer services. Lovely lady and a credit to sky. Need more folk like her  ... View more

I spoke with a lovely Sky representative yesterday (4/2/25 at 17.17) who's been dealing with some issues I've had with having no Sky got the past 2 weeks. He's got a really nice manner about him, explained everything with me & made a follow up call at the time he said he would. He was super kind & helpful, I just wanted to say a big thank you to him. I don't know his surname, he's called Colin & he's Scottish. We need more helpful people in the world like Colin.  ... View more

I needd to upgrade my phone today so went to basildon to speak to someone, and emma was really helpful and answered all my questions, even got me a better deal for my tv and broadband. I will be popping back soon to sort out my sons phone.  ... View more

Spoke to Conner at Sky today in regards to Recieving my £35 refund (this was since I had cancelled my sky broadband services and the refund was taking longer than expected)  He was the only advisor to actually upsell something to me, recognising that I had a new broadband provider however had not purchased a tv package. He was able to offer me a great tv package and now I am once again a sky customer! ( I was willing to continue with sky broadband + tv once my contract had initially ended expecting a fair price, since I had been a customer for 3 years however previous advisors hadnt done a great job at all with any enticing offers rather only offering me the standard full price packages - and I then had to switch to virgin media when I much rather would have accepted a good deal from sky !) Anyhow, great work and service from Connor and I hope he is recognised for this. ... View more

Thank you to customer service agent who spoke to us on the phone at 11:46am today, he corrected a mistake that a previous sales agent had made earlier today and he was very patient and helpful and able to honour the price given.  At the end we should have connected to a survey but unfortunately we were unable to leave feedback, it would be a big 10 from us.  Please can this be passed on to him as he was great.  Unfortunately we don't have a name.  Thank you. ... View more

After I had an email to say my contract was up for renewal and the new cost  would be £156 per month instead of the £104 I currently pay for all the goods, I contacted sky and the lady was very unhelpful and said best they can do is £146 per month, so I said I would go to virgin and compare (who could do the same package for £96) I called back and spoke to a gentleman who said to call back on 30th jan as that's when my contract end date is and they could see better deals then, called back on that date and to my surprise spoke to another unhelpful person who said £146 was still the best and that's all they could do, went through to cancellations and spoke to a nice man called David, he was so helpful, he looked into my package and shockingly could match my current price, he was so helpful and explained everything fully and took his time to make sure everything was in order, so thank you David, maybe the other colleagues could do with some extra training. ... View more

Would just like to thank James in the contact centre, by chance its the 2nd time I have spoke to him regarding a few connection issues and he has been the most polite and helpful representative I've spoken with from any service provider. He promised to call back in half hour and stuck to his word. He is a great asset. ... View more