Lori , is the first person from sky that i have felt confident with and trusted that she care and understood my needs. I was resdy to cancel with sky not only did i not cancel she sold me to mobile contracts for the first time dver as ivd been with Vodafone forever she went above and beyond anything I expected, her customer service skills outweigh any other company I've ever dealt with! She is a absolute credit to sky!! And I can't thank her enough