i want to say a heartfelt thankyou to Molly in the customer service department under the manager Idy.
She took on my issues she listened she showed empathy and understading and she was so polite courtious and friendly . She told me she would keep in touch until it was resolved and told me her working hours so i wasnt waiting by the phone uneeded.
she is a credit to sky and should be rewarded for her service to your company.