Send Thanks to Sky

I just want to thank Ed who did a great job in his service today. I called the help line to confirm my return of a Sky Hub (because I already had one) and ask him to redeem it from my first bill. Ed just start working at his position for a few weeks so he was a bit unsure but he showed care and dedication, and he reached out to his manager for help. After all my enquiry was resolved and I think Ed's efforts deserve recognition.   Viet ... View more

Just got help of 2 really great agents, Kiera and David, Helped me reduce my bill with some great advice and digging though my account usage,  so instead of my bill going up 5% it will be coming down 10%. The only thing I am annoyed about is SKY, why didnt you send me a customer service rating email when your guys have done a great job!!!!!   Thank Kiera and David ... View more

After my frustrating experience with Sky in October/November last year, <removed> by a representative I renewed my Sky account.   However, I decided to cancel all my SKY products yesterday, to find no one available s they were all training.   So I have just rung and spoken to a lady called Charli in retentions.   She was very good, asking and listening to my comments.   Can you please pass on my thanks to her for her professionalism, and the phone call recording should be a 'best practice' listen to, for all the less than interested, or downright rude representatives elsewhere in Sky.   This lady should be recognised in my opinion in some way   Thank you   Andrew   moderator note: removed unfounded allegations ... View more

WE TRIED TO COMPLETE A SURVEY BUT SKY DID NOT SEND ONE..   SHARON WAS EXCELLENT AND PRADEEP WAS VERY GOOD.   WE DO NOT KNOW OUR PASSWORD BUT NO ONE CAN TELL US HOW TO FIND IT   ODONNELL ... View more

I received amazing service from Neelam when I called to reduce my Sky package. I wanted to make sure I was getting the best deal and Neelam was incredibly patient and went through everything very clearly to me, including which channels I watch. No one has asked me this prior from Sky customer services. Thank you very much Neelam. Emma ... View more

Just wanted to say what an amazing advisor charlotte was today. She helped me solve the problems not just with billing but helped me with retention team. Sean on retention was also amazing and solved more than one issue including an over charged item. These two advisors are real ambassors for sky and would give them both 10 out of 10 for their customer service skills. Hope they get some sort of bonus from sky they deserve it ... View more

Just wanted to say a big thanks to steve on live chat, been with Sky for nearly 30 years now, but recently, what with getting a free fresat box and rising costs with Sky was going to call it a day with Sky and stick with freesat, obviously going to miss a lot of programmes and channels we all enjoy, but needs must asthey say, got in touch with live chat to give my notice, was offered various things to stay, resisted them all, until  a 75% offer to stay came up, as i pay my sky bills in advance, it meant basically i have already paid the next few months and thereafter my billl will   only be a few pounds each month for 12 months, good to see Sky giving great offers to older customers! ... View more

I just wanted to express how impressed I am with Sky, they have followed us on three house moves and have been great on each installation. Thank you 🙂  ... View more

I'd just like to give Emma on the Facebook page some sort of acknowledgment for making me feel like I'm a customer who's cared about.   iv had a few issues and it's an absolute pleasure to deal with her!   always makes the issues disappear immediately and was very surprised to see a pm pop up to day from her on my Facebook keeping me up to date on a refund process.   she really didn't have to do that it's above an beyond what she has to do and I'm grateful for that.   even down to her light hearted responses to a pm it's nice to feel like your speaking to another human being on the other side😊   She he is a credit to sky and the nicest person I have had the pleasure of speaking to in customer services with any company.   she deserves recognition and I hope this goes a little way of giving it to her ... View more

Afternoon,   I just wanted to let you know that we had an engineer out this morning (I believe his names is 'Ron' we live in the RG8 area) we had a call the evening before the visit from Ron to notify us the 2 hour window he would  be visiting in, this for starters was great as i am normally chasing companies for a more specific time slot on the day so i dont have to stay in. From the minute Ron arrived he was polite, friendly and helpful. He didnt rush and was very informative, definitely a credit to SKY. People are always quick to complain but not as many say 'thank you' so i thought id drop a quick message, hopefully this will reach him. Many thanks The SImpsons ... View more

Thanks to customer services advisor Stephen for helping us sort out our broadband connection today!! ... View more

Ive just switched to sky and have to say i have been really impressed so far. I called your customer service line to ask a query and spoke to a Katriona (i thnk thats the right spelling). They impressed me with their competence, politness and ability. I am not easily impressed so very well done! ... View more

Please can you acknowledge great customer service provided by Gareth in Cardiff.  I was promised cashback when I joined Sky but this was then later declined.  I spoke to another operative who fobbed me off, then another who said they would listen to a previous call and call me back (they didn't) but Gareth did find the call, listen to it and call back as promised - resolving the issue with a credit on my account.   ... View more

Finding out how to send thanks to Sky staff has been incredibly difficult! This needs to be easier otherwise people will not bother! And your staff deserve the appreciation.   Last month I decided to review my TV Braodband package with Sky, and Talk Talk gave me what seemed a great package deal, until we got into the setting up and I realised they were incompetant and unprofessional.  I rang Sky and spoke to a staff member called Brian (server Ref no: BMA42) who not only helped me to get rid of Talk Talk and therefore the stress they were causing me, but also found me a solution to my TV needs -  a more suitable generous package with Sky (I didn't have a problem with Sky, in fact I enjoy being with Sky).  From feeling stressed, angry, and cheated by my few dealings with Talk Talk, dealing with Brian was the complete opposite.  He went out of his way to assist me, help me to understand, he listened, made me laugh, and I felt like he genuinely cared about me as a customer. What's more because of Brian I am pretty sure I will stay with Sky for many more years as I feel Sky not only offer the best service for TV and Broadband but are the easiest to talk to when there is a problem, they want to help sort it out, and they do sort it out. Please recognise Brian as a valued member of the Sky team, he has my confidence, and I have told many people about my ordeal - so I am sure you will get new customers all thanks to someone who did a very very good job.  Thank you Brian, wishing you a happy new year! ... View more

I've had problems with my Broadband ovet the last few days which was stressing me out with restarting work next week.   I spoke to Craig who was able to go through all the options and together we temporarily fixed it with further scrutinny to be made.   He stayed on the phone whilst I unscrewed the phoneline to make sure everything was okay which I would not of expected him to do.   His attitude and knowledge makes him a credit to your company.   Spoke on 31/12/16. ... View more

I have just cancelled my contract because of moving home, and i  am very happy with the Service Sky has provided me within the last five years. It was brilliant Service, and i never had any issues with the landline or broadband. The assistant on the phone Shellina, was excellent and guided me throughout the process, very pleasant to speak to her,  so please say thank you. I would like to recommend sky to anyone who is thinking of changing provider.   Many thanks and happy new year to everyone at sky.   Jozef.  ... View more

I would like to send my thanks to Harry in the Cancellation department for his assistance today. I could not be any happier with his assistance and feel his is a true credit to Sky. Roll on another year with Sky (y)   Jamie Talbot ... View more

Damien - a1dd17 What an amazing guy, best customer service I've had in a while, I think he was from the customer service team who brings back old customers but he certainly got me back, enjoying great and amazing service once again with all thanks to Damien. ... View more

Spoke to someone called Max on 28th Nov to sort out an issue with an order placed through Carphone Warehouse and he was so great I ended up placing the order directly with Sky instead. He was so helpful and I wish I knew how full name so he could get some proper recognition. Also the engineer who came to install my Sky TV was great, I think his name was Kieran. Polite, friendly, professional, knew what he was doing, did the job quickly, explained everything very well and set everything up perfectly with no problems. The installation of my broadband was a joke however and I spent £34 on phone calls to your call centre because no one else seemed to know what they were doing and it seems Sky and Openreach don't know how to communicate with each other. If it wasn't for the excellent service of Max and Kieran I would have cancelled the whole thing. ... View more

I'd like to say a massive thank you to Michelle for setting me up with my Sky TV and making the move into my new home and transferring my Internet over so simple and easy! She answered all of my questions and talked me through all of my options! She was so friendly, personable and funny, not to mention a huge fan of Criminal Minds which is always a winner in my book! She's a credit to your team and deserves some recognition for her warming customer service and bursting personality!! Thank you Michelle!! ... View more

8/12/16                  Called customer services today at 2.20pm and spoke to a young irish lady concerning introduce a friend. Sadly i didnt catch her name but was really happy with the way she handled the call and her cheeery disposition. I was staying on  the phone to do a customer survey about the call but for some reasonn it didnt come through, so, would like to just say now, thank you for your help and explaining what was happening and solving any issue i had.  ... View more

Yesterday i phoned sky about taking box office off my subscription in the New Year, Customer Service Advisor Craig could not have been more helpful.  Towards the end of the call he asked if there was anything else he could do to help.  I explained that i have never had access to Catch Up or On Demand, he proceeded to talk me through the set up instructions. We were unsuccessful so he then put me through to Thomas.  Thomas went out of his way to guide me through the set up instructions, eventually closing down the system and restarting it.  The end result is that i now have Catch Up in time for Christmas, i am very thankful. Excellent customer service from both Craig and Thomas, i hope that my feedback will be passed on and their outstanding customer service recognised by their higher management.  Thank you.  ... View more

I was dealt with by a guy called Sharif from your sky retention team and just wanted to say a massive Thank you, he was lovely and polite and really helpful a real asset to your company Thank you ... View more

Just like to say a huge thank you to Joel from the sky New customers..he was fantastic and beyond helpful...he explained everything in a simple way..and didn't rush..and give great advice from his experience with his own sky q and made a fantastic deal which all my family was happy with...and he stayed to complete my deal as people started to leave and head home...on a Saturday too..he deserves a reward for his fantastic customer service and his sense of humour..thank you Joel..have a happy Christmas.x ... View more

Thanks to Debbie for the precious help. Nice, friendly and efficient! I hope the feedback will be passed on to the Manager!   Costanza ... View more

I would like to take this opportunity and publish a HUGE thank you to David (enquiry KMM35127726I15977L0KM).   He has followed my line installation and kept us updated on a progress weekly even though it wasn't sky, it was openreach delaying things.    He's been simply AMAZING, he has followed up with the phonecalls, and he has shown a genuine interest. I really appreciate "human" touch, and not "tick off" attitude!   I hope this feedback gets across to his manager! You're lucky you've got David in your team! Thank you!!! ... View more

I just want to say thank you so much to Ben who works in your Cardiff office. We are having trouble with our broadband and he has taken full ownership of my issue after some other members of staff just passing me around. He has arranged calls with me for when he is in work for follow ups and done everything in his power to make sure I get everything sorted. He is an amazing asset to your Cardiff team and I really hope he gets to see this! ... View more

I rang yesterday about 10.15 am and was put through to LEUAN  who was really helpful I would like to thank him . It was about my sport package so hope this finds the correct dept ... View more

Please can you pass on my thanks to your IT people - I think it was James that I spoke to today after my internet connection kept dropping. He talked me through some tests, and identified the source of the fault, then gave me advice on how to fix it. Very professional, knowledgable and a credit to your company. Thank you so much! Excellent customer service. <removed>. As you can see, we're back online now. Very happy.   Moderator Note: Removed sensitive info ... View more

I would like to thank Shaun from Sky for his AMAZING customer service.   A BT engineer came to our flat but not only did he not solve the problem but he also said the problem was way more complicated than it was, which then resulted in the next appointment being December 20th (which was over 3 months away from the date we were calling from). Shaun read all the notes and understood our problem and fought on our behald to get a date before the 20th December. He would give me updates regularly and I can definitely say that if it was not for him we would not have internet now, 1 week after we called. All other people we spoke to from sky would only read the screen and say "sorry it says December 20th" but Shaun went the extra mile to give us the best support we could get.    I have his ID number and would like to share it (in private) so this "thank you note" could reach him (and hopefully his manager too as sky needs more people like him!) 🙂   Many thanks! Cristina ... View more

Hey,   Sky customer service is incredible. I'd like to send my thanks to Shalina in the Customer Retentions department whom I spoke to on 8/10/2016   She was incredibly helpful in helping me upgrade to fibre. She was very thorough and friendly in what she did and covered all the questions I had, in addition to making sure I was fully aware as to how payments would be structured.    I am very happy with the customer service I have received overall - second to none. Was with BT 2 years ago and Sky's customer service is definitely so much better.   I would be very grateful if someone could make her department aware of this feedback. I was going to fill one of the feedback surveys after my phone call with her, but I didn't receive an option to.    Thank you again Shalina! ... View more

Quite possibly the best customer service experience I've ever had.   No dial tone on home phone, phoned customer service at lunch time, got through within a minute, Irish customer service assistant was incredibly knowledgeable and helpful, by the time I got home from work less than four hours later the problem was fixed. Easy as that.    Rewind to two years ago when I was with BT and had the exact same problem. I was banded about different foreign call centres & told to do the same tests on all of my equipment more than five times. Not one person I spoke to understood what was happening and had no interest in my situation. I was sick of being told my equipment at home was at fault. I had three different Open Reach engineers come out to do tests on the equipment in my home, days were wasted waiting for them to show up, sometimes not showing up at all. I eventually had to complain to the executive complaints department and write a letter to my local MP to help resolve the situation. It took TWO MONTHS for them to solve the same problem that Sky managed to fix in under four hours. Unbelievable.    Thank you Sky Customer Service, incredibly efficient ... View more

I dont normally complete feedback forms, infact im normally one to complain however I want to give some great feedback to go to Bruce who's an installer in Norfolk as after my famous last words 'It will be an easy job' it was anything but! From working with Sky prior I know they work hard and he made a priority to come back to fix our freesat boxes after a newly installed box initially messed up the connection to my father-in-law's TV. After making the dreadful mistake of going with EE i would have been in terrible trouble if the TV hadnt been fixed any later. Think its only when you experience technical issues you find out how good a company is and Sky have really come up trumps so thank you. Really 1st class service ... View more

Fantasic service this morning, 5th October 2016  from Pridyush from your technical team?  He was  pleasant, patient, informative and put me at ease.  No matter how many questions l asked he knew the answer or tried to find a solution.  This is what l call great customer service and why l will continue using Sky.  One person can make a difference to your customers staying with you and today that person was Pridyush.  Well done! ... View more

Big THANK YOU to Gavin for all the help I received from you today! Your customer service is outstanding, and we are extremely appreciative that you went the extra mile to ring me back (despite me missing your call 5 times) and sort an appointment for a broadband problem we where otherwise unaware of. Thank you very much. Sky employee of the month 🙂 🎈 ... View more

id c4mm17, thanks sir for your help although job haven't done yet but really appreciate your support and help. i hope whatever efforts you put in won't be waisted and the next team would be as good and helpfull as you were .thanks again. regards. hkha ... View more

I signed up for this account to say how great of an experience with your customer service I had regarding my faulty broadband. A member of your call centre called Kane (time 7:30-8ish today) who deals with broadband faults was probably the best person I have ever dealt with over the phone from any company. I work in a call centre myself (not sky) and the atmosphere among workers is nothing short of suicidal. Kane was the total opposite, genuinely helpful, positive and patient as I kept him on the line for long periods whilst running around my house checking connections. I will be seriously annoyed if no one gives him credit for this, these jobs aren't easy when you're dealing with aggressive morons on a daily basis and maintaining the temperament he had deserves recognition! Will recommend friends due to this, compared to certain phone companies who I will not name, he was far superior in every way. ... View more

HI.   I recently used your online chat service to cancel my sky order and was dreading it. I have done this many times before with Sky and other companies and usually hate every minute.   However... I was met by Thomas who shared a lot of the same interests as myself and we chatted about the Sky account as well as our shared interests in gaming and i actually enjoyed the experience.   Please pass on my Thanks to Thomas as i was unable to complete the questionaire after the chat and i would like him to be acknowledged for making it less traumatic. Oh... and he persuaded me to renew my Whole package 😄   Regards Dave.     ... View more

I spoke to a really nice Scottish man called Kenny this evening who helped me with my concerns and helped with my sky box, I would just like to say thank you for all your help and patients with me! He shown fantastic customer service and was very helpful.. Thank you Kenny! ... View more