Send Thanks to Sky

I would like to say a BIG THANKS to Sharon from the retentions team in Glasgow for her help in sorting our problem out. After 30 phone calls to numerous call centres and our wasted time ... Sharon sorted this over 2 evening's. Prompt phone calls friendly,professional,competent. We can't thank you enough Sharon ☺️.Please give Sharon a pay rise or a reward 🙏  she truly deserves it ! Much love Linzi and Wayne x ... View more

Had an engineer, Hasan visit us today, Wednesday, 13th September.   I would have to say, the most helpful and professional engineer I have ever met.    10/10 service.    Thank you so much! ... View more

🌟🌟🌟🌟🌟Highest review that I have ever given to a Customer Representative & especially one from Sky Ireland! Doireann from the Loyalty Department was absolutely fantastic in helping me to renew my Sky Contract, having tried unsuccessfully online for almost 2 hours, and at the same time reduced the monthly costs. Sky have the exclusive rights to Formula 1 & I couldn't be without the cars coming through the screen in full HD 🚥 🏎🏁 She has a great personality & understanding towards customers, which is extremely rare to find these days. Hassle free, listened to everything, made suggestions & we reached a Win Win for both sides. A pleasure to deal with, one to keep Sky Ireland! Thank You Doireann. P.S. I'll watch out for Lando 😉 ... View more

Many thanks to the on line agent who provided me with help and support when I asked for it online when I needed help with my end of contract on 13/9/2023. Everything was explained to me and suggestions made which helped me make a decision. This was followed up with a conformation email.  It is rarely that I receive such  good serrvice. I don't know the    name of the  lady I spoke to but thank you very much.  ... View more

We had 2 engineer visits on 9th and 11th Sept. Both engineers were very professional and helpful. They took time to explain everything and were very polite , they respected our property and we were so happy with both visits they solved our issue and also gave us extra help in getting the best from our sky TV and Internet,  thank you  ... View more

@Veronica Thanks a million for the help earlier. Just want to say that this should be the standard set at Sky with regards to customer care. Pleasure to deal with and took me through every step to get to a timely resolution.  ... View more

Lesley has been absolutely fantastic...she have managed to go with me through all the process very smoothly. She is a diamond to the company ... View more

Why would anyone want to 'Thank Sky' ? Useless customer service ,dreadful programming and scheduling to name but a few things. Promises made and broken every second. If you are not one of the 'chosen ones' you get treated like dirt. No doubt the 'Soup Users' will be outraged but so what ! ... View more

What a joke sky - 22 years a diamond member now and never won a thing from you. ... View more

This gentleman is a credit to sky, I have had nothing but problems with my broadband installation from start to until he got involved. After getting passed from pillar to post by everyone at Sky. He was the only one who took ownership of my problem and got it sorted and more than anything worked proactively to box it off . My biggest regret is that I couldn't take his call to thank him personally today, before he went on leave. He's a top man & worth his weight in gold!!!!  ... View more

Cheers for your awful customer service and just randomly cutting off my subscription for no reason. Only go with you lot for convenience, really considering quitting now. ... View more

Dear Sky Management Team, I hope this email finds you well. I am reaching out to bring to your attention a recent experience I had with your customer service that genuinely made a significant difference in my perception of Sky as a company. The individual at the centre of this positive experience was none other than Karen. From the moment I started my interaction with Karen, she exuded the utmost professionalism. Her understanding and empathy towards my situation were palpable, making me feel genuinely heard and valued as a customer. In today's fast-paced world, this genuine human touch is all too rare, and it was a refreshing change to feel so well taken care of. But more than just being understanding, Karen demonstrated an impressive level of patience. Regardless of the complexities of my concerns, she never made me feel rushed or as though I was a burden. It was evident that Karen was dedicated to resolving my issues, and she did so with grace and expertise. I believe that individuals like Karen, who go above and beyond their roles, should be recognized and commended for their outstanding contributions. They play a pivotal role in fostering long-term customer loyalty and enhancing the brand's reputation. It is my sincere hope that Karen receives the recognition she so richly deserves. Please consider this email as a heartfelt recommendation for her commendation. Thank you for your time and for having such dedicated employees on your team. I am even more confident in my decision to choose SkyStream as my service provider because of professionals like Karen.   Warm regards, Samiul ... View more

Michelle visited my home today to upgrade me to Sky Q. What a fabulous lady you have working for you. Not phased by any problem. She has a "can do will do" attitude which is so refreshing in todays world.  Michelle was so friendly, personable and professional. She did an amazing job and I want to send my thanks to her and hope that she can be recognised for doing such a great job.  Thankyou Michelle.  Katie McManus  ... View more

Following on from the amazing work Phil fekm cancellations helped me, he put me through to a tech advisor Joanne; who was the epitomy of support; not only did she help me resolve and explain what has been going on with the issues with my line, she took her time to explain had Happened, broke down everything that had/ NOT happened, which made me reassured what was happening with my line rather than a no it all speaking jargon! Then she was helpful and understanding when I had to support my child, finding out her name we had a huge thoughtful conversation about an event she recently went to, that I had been to many a time and we clicked with the conversation, then afterwards she supported me more with resolving another issue just to help my child.     Sky...! Joanne should be fully recognised for her thoughtfulness and support for what she had done that no other tech advisor apart from another helped in cancellations   .  Please recognise her good work...!  ... View more

I have had a rough week of fibre speeds; advisors going to phone back and don't.  Saturday 8am managed to eventually through to tech team who were fab and then to Phil in cancellations; was so kind and thoughtful for all of the hassle I had been been; promised to phone back Tuesday; I was reluctant to happen after let down sooooo many times! I got a surprising call from Phil, between him and his manager they had both gone out of there way to reassure me; support me everywhere they could; and he especially deserves to be recognised for all of his help; support and going to extra mile to help me!    sure we thank people every time for work people do; but as a mother of a disabled child who cannot talk and understand why something isn't working; trying to explain can be quite hard, but Phil went out to help my family; which allowed me to support my child more and she was able to understand without sadness or stress!  thank you Phil; I hope you get promoted or get a reward for all your hard work...!  ... View more

A huge thank you to Rebecca in customer services. So helpful and sorted everything out for me in one phone call after being passed around for two hours by other sky colleagues. Made sure everything was explained clearly and even saved me money on my new mobile plan. Absolute shining star and a credit to Sky - give her a raise - she more than deserves it! ... View more

I'd like to say thank you for the noodle the doodle kids book I won from sky vip I was delighted  ... View more

A few Weeks ago my  sky Q box  broke  and  sky sent me a  new  one, since i  have  been having error codes  on my mini box and   last night it just wouldnt connect. I went through all the steps  and  trried  to fix  it and  in the  end  got through to one  of  the  most Amazing employees of  sky i have ever spoken to, he  not only fixed  the issues  he  was  kind  very professional and i just need  to  let you at sky Know, Chris ( From Bulgaria) YOU ARE A LEGEND. Give  this  man a raise he  was fantastic.  MRS G Ashby ... View more

Many thanks to Justyna (if I heard right) who after many hours of trying to reach someone for help was the kindest and helped immediately, hope you have a great day! ... View more

Had for a change best experience with sky. She sorted everything for me an spoke to me like a human an not just a paying customer. We also spoke about life in general now for someone who doesn't get out or speak to people much this was so nice to speak to someone who not only listened but understood my dramas! I wish I could speak to her every time I phoned use. Seriously this lass needs to be told how good she is at her job, she's a credit to you sky!!  ... View more

Reengineer who came out, went above and beyond. ... View more

Had great service signing up as a new customer from your call centre representative Junaid. Really helpful, clear and patient in letting us decide what package and products we wanted to go for. Long may this level of service continue with each renewal.  ... View more

Having only been a Sky member for 12 months I have recently had an issue with them and trying to change to Sky Stream, after 6 weeks of Live Chat, failed telephone calls and utter frustration I wrote a complaint as the attitude I was getting from staff was appauling - spoke to the complaints team via Whatsapp and spoke with Martin - he went above and beyond, took his time with me, empthasied and provided an outstadning service that has meant that I will stay with Sky because of him - Martin is fantastic at his job and deserves the recognition! Treasure your employees like Martin! ... View more

Contacted Sky via helpline number, answered promptly and a very helpful and friendly lady assisted by untangling two accounts that had become linked and then ran a test which confirmed a line fault and arranged an engineer for tomorrow. Top quality customer service and a perfect example to every company. ... View more

Spoke to a lady in customer service regards renewing tv and broadband contract. She was extremely helpful and accommodating and was able to get me the best deal for my package! Thank you! ... View more

When you move home, there are always hundreds of calls to move before you can settle in. Out of all of these calls, my recent experience with Sky was by far the smoothest.   Tez is an absolute credit to the moving home team, and talked me through each stage with friendly and professional information tailored to my own situation.  ... View more

I had some questions about returning my Sky equipment. I spoke to Fardeen on 26/8/23 and he advised me to attach a note inside the box and ,maybe, send an email which I have also done. He asked me why I had left Sky and I told him that the Virgin package was practically half the price. However, I did say that once my contract with Virgin was up, if there were any more appealing packages with Sky  I would, almost definitely, be returning! He also mentioned going onto Uswitch to see what I could come up with. He was very helpful and friendly. I mentioned that one of the features missing with Virgin was that I could only  watch Friends a small part of the day but with Sky it was available much more often. I then discovered that Fardeen was also a fan of the program so we had a little discussion about that! I liked the fact that the conversation wasn't 'staged' and was much more personal. If only other customer service advisors were as nice. I would really appreciate it if Fardeen was able to see my letter. Many thanks. ... View more

I called yesterday (26/08/2023) for help with sending back a new Samsung and swapping it for an apple phone. My advisor was so helpful and a joy to speak to, unfortunately I'm not certain on his name, I think it was Darius? or something very similar. He is based in Scotland. Please pass on my thanks to him for being so helpful and lovely to chat to. He is a credit to Sky and is a lovely guy!I haven't received an email to rate his service so I'm hoping this will get back to his manager. ... View more

Hassain was kind enough to call me back twice because I could get to the point of ordering Sky with him when we first interacted when I asked lots of probably obvious questions about the service proposition, about NETFLIX about all kinds of things. He was patient and attentive, I think even a little dubious he would clinch the sale but he persevered and after a total of three weeks he got the sale, he honoured the original package price and after a lifetime of not wanting a satellite dish I e now got SKY at a great price and with fast broadband at last. What's not to love? He went above and beyond because of my time constraints he delivered on his promises and he was exceptional. Thanks very much I really appreciate it.      ... View more

COLIN in the broadband help centre was so helpful that he sorted out my Wi-Fi issues with the new my Wi-Fi white box  he went through all the problems 1 by 1 until we found the problem which was that I need a and a Wi-Fi pod to extend the signal due to the lay out of my house he had it put on express delivery so well done Colin for being so professional and giving a good Custer service .👍👍👍 ... View more

On 18 Augsut 2023 I needed advice on my new International Call package which I set up the previous day. My reason for needing additional help was clarification concerning International numbers and if my package covered the Business nos that had country code plus area code as I was receiving answers to my calls "this no is not recognized".  this was in spite of about 7 tries. My call was taken by Bruce who was extremely patient and helpful going through all the possibilities with me.  It appeared all was well and as this was late in the day and I could only maked more calls on the Moday, Bruce offered to call me back on Monday evening to see if I had any success. In the exact time frame he gave he called and unfortunately I had not had success regardless of the many times I tired. I was considerig cancelling the package as it would serve no purpose but having gained insight of the fact that numbers that are ..eg for banks and large companies begining with 083 etc  do not connect from the Sky International Package . Bruce had gone the extra mile giving me all optiions and I needed it to persevere and try and locate more number options so I decided I woudl keep the package.    I was completely impressed with the manner in which Bruce handled my query, giving me ample time to go over things and grasp details, He was knowledgable and thorouh throughout the support he gave me  and as a long stannding Sky customer (13 plus years) - I have experienced this same great service and support. throughout.  I woud like to commend Bruce for the incredible support he gives customers like me and ask that his Superior be given my commendation. I guess its this type of service that makes me an"Allways Sky customer".   thank you   Edith Cockrell         ... View more

Very impressed by Islam, who visited us on 22 August, following intermittent signal problems. He was prompt, very friendly and very thorough in his investigations, eventually replacing our dish and a number of connections. He was very patient in explaining what he was doing and why.   Very professional, we were very pleased with the service ... View more

I spoke with Michelle and William today with regards to my Sky Glass, and they could not be more helpful, Michelle had such a beautiful telephone manner and kept her cool when her system decided to have a time out.    I was then transferred to William who is the sweetest staff member I've spoken to, assisted me with everything I needed and even mentioned the Sky VIP which I haven't really been using to it's full potential. William was so helpful, knowledgeable and a credit to your team.    Both Michelle and William deserve a little thank you, having such helpful, cheery staff does make your day, and the calls a lot easier.    Hopefully Sky finds these two and they are rewarded accordingly.  ... View more

After some very iffy communication with Sky firstly from subscription and then from Indian call centre I thought I was just phoning to complete my cancellation. Huge cost increases and no options to reduce the price had upset me. Luckily I spoke to KATE at the CARDIFF call centre early in the morning. She understood the problems straightaway and did everything she could to retain my membership with the same Sky packages I have been happy with. The options she came up with were fine and she carried out this with a calmness that should be appreciated in her office. Thanks Kate for an excellent job well done. I hope i can speak with KATE again in 18 months when I will probably have to go through this rigmarole again ... View more

I moved home in July. The lady that dealt with me and processed my broadband transfer was simply the best. Sbe called me back when she said she would.  Really helpful with any problems I had and went above and beyond for me. This lady deserves a raise.   A big thank you. I moved from walworth to depford. ... View more

I called Sky to discuss terminating my mobile sim due to poor coverage. Christine was very helpful in explaining all my options and saved me money in the process. She had a customer come first attitude    Moderator comments: edited title  ... View more

Hi as I was told ..try rebooting the sky glass to solve the problem of it keep saying say MySky to upgrade, reboot the tv worked thank you ... View more

Just had to put it out there that today we had Shaun (removed) come and upgrade all our Sky boxes. We have a pretty conviluted installation and he got his head around it and carried out a seemless upgrade and we are so happy and over the moon with his first class knowledge and work. We knew it was going to present a problem but he never stalled a true professional and actioned everything we could want. Very impressed, very diligent and a super guy - well done that man!    Moderator comments: removed personal information  ... View more

I somehow managed to end up with paying 2 Sky Mobile SIMs when I only wanted one (long story, mainly involving my own incompetence).  Kapila helped me in cancelling the SIM that I didn't need anymore.   All very quick and painless, thanks to Kapila. ... View more

I just wanted to say a huge thank you to Christine Hamill who helped me yesterday spending over an hour explaining very simply how I could save money but also without being at all push or salesy pointed out clearly how I could swop some phones on my contract and end up with a better phone for a similar pricepoint.   I ended up swopping 2 phones and spending a little more but with more data as I required.  She also looked at my TV package to see if any savings could be had which was not possible but I was so grateful for her attention.    Mostly I am happy with the service I receive and I always know it will be a long call which can be hard when I'm trying to hold down a full time job, but yesterday I was cut off twice from other members of the team and was grateful when one person just talked at me trying to sell me stuff that was way beyond my pricepoint and seemed to ignore that the whole point of my call was to save money.   Christine, on the other hand, really listened to what I had to say and I brought up the fact that I'd been alerted to the possibility of swopping some devices and she explained how that worked and exactly how much it would cost me and how that would differ from what I was spending now.   She was amazing.  Just really trusted her to give me the right advice.     Thanks you Christine - you really did help me and you made my day a little brighter too.  🙂c   Moderator comments: edited title ... View more

I made two calls today and both members of staff were so helpful, both people made me feel like they were there to help and not push expensive products to me. I had plenty of questions for both team members but especially a lot of questions about my broadband and tv during the second call! I was given plenty of time to talk to my partner on the second call (he was dealing with grumpy baby on the first so I had to ring back later!) and we were given plenty of help in tallying up costs of different packages/combinations. It was nice to make a call and not feel pressured to make a decision without chatting about it first. Thank you both for your time and help today!  ... View more

Hi, After having  Contact with your Call Centre, I expected an E Mail requesting feedback, surprisingly none arrived. Which is preferred to other companies hitting you with feedback requests before you leave the site/ call. Well done Sky👍.   So I feel searching for feedback methods is warranted I this case. I called the Company on  31/7/23, and after a short delay(eased by a choice of music) a young lady called Shruthi took my call. She was at your India centre, as I am hard of hearing I usually have difficulty understanding heavily accented operators, Shruthi was excellent and understanding, making my renegotiation process easy and fruitful. She listened and answered all my Qs. The revised offer was acceptable, so I'm staying with Sky.    Please pass on my thanks to her, for being a spot on Agent and a credit to Sky.⭐⭐⭐⭐⭐.                                      Regards P H.           ... View more

i like to thank😁🙂 zoe the sky sky advisor at sky today she was willing to listen to my issue she ran a line test and found a fault😞🤔and she said i will have to book openreach to come and sort this issue with speed to your hub and asked me when i like them to come after telling me all the avalible dats and times and i chose and she said all booked in and thanks zoe i hope she gets some reward for the polite help and helped me out greatly today thanks zoe🤗😊😁 ... View more

im happy for the help today sky man thomas today he was willing to listen to my issue and went out his way to help me hope he gains futher in the company🤗😊 ... View more

I'd been having issues ordering broadband, with 2 orders getting cancelled. I was dealing with staff over the phone but, when walking past a Sky store, I decided to go in store and see if they could help. The staff member Kamal in Manchester City centre was so helpful. He helped me to create a new account and answered all the questions I had. He was very friendly and professional. All my issues were resolved by him within minutes. I want to thank him for his time.  ... View more

I would like to say a big thanks to Drew at sky customer service / broadband cancellations. 10/10 for all he did for me  today. A fantastic representitive.  I never received a survey as expected so thought it right to still give feedback.  Please pass on my thanks.  Kind Regards, Chris Hutchins    ... View more

Called Sky to arrange installation of sky box in new property as we have moved address. Amit arranged an engineer visit for this to happen and the call lasted less than 5 minutes, very lovely member of your team, very professional and very helpful.  ... View more

work was quick....plight engineer and all working well....thankyou  ... View more

Just had a engineer come round to my house, he was polite respectful and stayed at my property until the job was done correctly! Internet's working better than ever 10/10!  (8/8/23) can't remember his name but please give him some recognition! ... View more

I just wanted to say thank you to Franklyn who I spoke to today 07/08/2023 between approximately 12,15pm-13:30pm to discuss  my Sky TV renewal.    Franklyn was polite and friendly and provided the information I needed to renew for another 18 months.   I don't know where Franklyn was based but apparently the temperature was 32 degrees so  clearly not in the UK today. I promised to complete the customer satisfaction survey which he said would be emailed to me but I never received this (may be because of the settings on my account).  I would have recorded 10 out of 10 in this instance.     ... View more

I spoke with an Sky Mobile advisor called Alma a few weeks ago and I just wanted to say how brilliant she was. She was so friendly and helpful and made me feel incredibly comfortable throughout the whole call. She is definitely a credit to your company! ... View more

I'd like to say a big thank you to both @Kate and @julia for helping us get better internet speed and a better deal than our existing contract. They both were really friendly and helpful and Kate sent an engineer out to replace the socket as she was unhappy with the internet speed and didn't want to renew our contract if the speeds were too slow . @Andrew came on time and was really good and just changing the socket nearly doubled our internet speed which was excellent. A couple of days later I called again and spoe with Julia who put us on the lowest price available imma=ediately and was very helpful so I am really happy with the service.  Over the last 3 years I have been suffering with severe long covid and my husband has had to take on lots of the jobs I used to do like the internet and he also wants to say thank you in general as sky made it easier for him to take over than some of the organisations he's had to deal with over the last few years! We did mean to fill out the post call survey but unfortunately the text got deleted so sorry for that!!!  ... View more

Krissy (from Leeds site) has been brilliant in sorting issues we experienced with the broadband installation.   Proactive, friendly, timely and lovely to talk to she is an asset to Sky!   Thanks Krissy!   @Krissy  ... View more

Every time I turned on my TV, it said there was not internet connection. My SkyQ box appeared to be working but I only had access to recordings and the TV guide. The mini boxes in two other rooms were not working at all.  I called Sky, thinking that I would need to organise a visit so the main box could be repaired or replaced.  I spoke with a lovely man called Constantine, who said that he could probably help me fix the problem over the phone and he did! I discovered that my recording box was 100% full so deleted many series I had recorded and the box was up and running again! He also talked me through connecting the other 2 boxes.  He was so helpful, knowledgable and patient. I was very pleased with the service ... View more

Just wanted to send a huge thanks to Matthew  who installed my Sky dish on our home move on Monday 1st August.   Turned up on time, was polite and very professional throughout the visit.  He was very careful in siting the dish and managed to almost completely hide the cable via a guttering downpipe so it's not visible from the garden and not a speck of dust or rubbish anywhere.   Very helpful in letting me know details of the wireless router and why I should avoid renaming the SSD.   The fact that he saw the Sky employee charity days as really positive events that he looked forward to (he viewed them as perks) speaks volumes of his work and personal ethics.   Absolutely top marks. ... View more

Been bouncing back and forward trying to get my broadband installed.  It hasnt been the smoothest service, but I have to say that the Sky call center and the people who work there are absolutely amazing.    Friendly, quick and so helpful. You guys have really good staff ... View more

Cojo was extremely helpful. Dealt my issues immediately. He also went above and beyond his role. I am so grateful for all his help. ... View more

This is for the amazing woman who helped me this morning regarding my broadband issues, I'd like to say a huge thank you too you! You're a wonderful, caring lady who went the extra mile for me and I believe she should be recognised for this. You made a anxious situation for me into a positive experience with sky. So a massive thank you too you! I am unsure of her name unfortunately so hoping you can track her down for me!  ... View more

I wish all staff who worked on front line customer services were as helpful and pleasant as Lydia at Sky.  Not only was she the most helpful person I had spoken to at Sky recently but she was extremely efficient and very pleasant. After coming off the phone I was not only extremely pleased with the outcome but also felt as though I had had a lovely discussion. Les A ... View more