Send Thanks to Sky

I would like to say how professional and polite Satyajit from the Mumbai call centre was when I rang earlier to negotiate new discounts on our packages and extend my contract for a further 18 months. Thanks. (You'll gather that I managed to get a small further discount to what I'm currently paying). ... View more

Just spoke to a lovely lady called Leanne - very helpful if you can please pass on my thanks 👍   Previously I spoke with a guy called Callum who was awesome! It was a while back so hopefully he gets this message as I never got around to doing this at the time. ... View more

I would like to say a huge thank you to Rachael from the Hamilton Centre. She was so thoughtful, caring, helpful and understanding. She talked me through everything with the deal she was giving me and very sympathetic towards my recent bereavement. I would her to know that I thank her very much and that she is a huge asset to sky. ... View more

Had a broadband engineer come out today, was extremely knowledgeable and helpful. Even though he wasn't able to fix the issue he did absolutely everything he could to try and get it resolved. He even had to argue with another department within in Sky to provide the customer service expected. For some reason the department within sky weren't listening to what their own engineer was trying to explain to them because it involves a open reach engineer being called out. But he kept his calm and dealt with the unhelpful person on the phone extremely well who finally listened to what he was telling them. Now have the open reach engineer coming out on Wednesday. But just wanted to thank the Sky broadband engineer as he went above and beyond to make sure Sky were doing everything possible to sort out the issues and provide good customer service (unlike the guy he was on the phone to). The way he dealt with everything and answered all my questions he deserves a raise! It's very rare I compliment service provided but this fellow was doing his job perfectly and was fighting my side all the way as he understands what customer service is all about. So if this finds it way to him : thanks for doing your job and then some!    Engineer came out to me at around 2:15pm today (21st Aug 2021) (IP30)  ... View more

Spoke to a customer advisor called "David" today.  Just wanted to say a massive thank you too him.  He took his time and saved me money on my TV package and also signed my wife up to Sky mobile which we wanted to do.  He explained everything brilliantly and was in absolutely no rush.     TOP MARKS to this guy and he deserves recognition for his outstanding work today.  An absolute credit to the SKY customer services team.  Thank you David  ... View more

Thanks to Jay Nicoll (WiFi Engineer) who managed to get my WiFi running smoothly after several months of interference. Top service and couldn't recommend highly enough  ... View more

I would like to compliment Maggie C2MM66 for her excellent customer service this afternoon, I called about 2.30pm. She really did have the patience of a saint. After talking to someone else last night for over an hour and not having my issue resolved I didn't hold out much hope for today. Maggie totally turned what was becoming a hugely stressful situation into a really pleasant experience. It took a long time to resolve my issue and when I had to go out half way through the process she promised to call me back which she did. I can't praise her knowledge enough and most importantly her empathy for my situation. Please pass on my sincere thanks, she is the reason I will be staying with Sky.  She is a credit to the company .  ... View more

Spoke to gentleman in Sky Mobile called Russ to update phones this morning. What is usually a tedious and laborious task was made a joy by this man's wit and humour.  Despite the humour he was still extremely efficient and after the conversation  I now have the phones and service that I want and am happy with the service. Sky management please take note and give this man the praise he deserves. ... View more

I would like to say a big thank you to Craig Rolph. , the Engineer who came out to us in Thornton le Dale on August 14th. We were getting really frustrated with problems with our viewing card. Craig was friendly and knowledgeable and he went the extra mile to help. Many thanks ... View more

hey guys, just want to say thanks to SKY and more importantly TASHA on the new buisness customer service ID 4NM101 I am the 1st to move into a new build street, as you can guess, no postcode, no address etc. Tasha has been calling and texting me for the last 4 weeks to get this all sorted, she personally took responsibility and total ownership and didn't pass it to another team member,  it took a while but she did it! now have sky, and fibre booked in and set up.  I can't praise Tasha enough!   I hope someone in management can see this and pass on my gratitude. ... View more

hey guys, just want to say thanks to SKY and more importantly TASHA on the new buisness customer service ID 4NM101 I am the 1st to move into a new build street, as you can guess, no postcode, no address etc. Tasha has been calling and texting me for the last 4 weeks to get this all sorted, she personally took responsibility and total ownership and didn't pass it to another team member,  it took a while but she did it! now have sky, and fibre booked in and set up.  I can't praise Tasha enough!   I hope someone in management can see this and pass on my gratitude.   ... View more

I was coming to the end of my subscription and wanted to remove a few things I no longer need. I rang in July but because there was more than 1 month left I was advised to leave it for a couple of weeks or I'd be charged more to cancel the contract. I was given a reference number so I wouldn't have to go through all the details again. Fast forward to today and I get a guy in the phone who had no interest in taking the reference number instead going through all the details again....and comes up with a more expensive monthly deal. He says he wants to talk to somebody and asks me to hold...and then cuts me off.  I ring back and get hold of a different guy who again refuses to take the reference number and we spend another 5-10 minutes going through all the bits and bobs. Eventually he comes back with a price that's a little more expensive but by this point I just want to get it done.  10 minutes later I'm checking the MySky app and it appears to be another more expensive monthly amount but figure it'll sort itself out after a few days.   Then the phone rings and it's Louise from Sky (around 10:45 this morning) checking everything is alright as the earlier call was cut off. She offered to check over everything, she took the reference number without hesitation, read all the case details and explained far more than the other two previous guys combined.  but she wasn't finished, she explained why it was more expensive (to do with offer expiry dates) and done some magic and came back to me with an even cheaper offer! She just saved me £54 over the 18 months!   If Louise's manager is reading this, she deserves a pay rise as she has restored my faith in Sky. No disrespect to the first two guys but she runs rings around them when it comes to customer service.   Thank you very much Louise👍🏻     ... View more

I had a visit from a sky engineer yesterday to rectify a couple of issues with my sky q box since it was replaced about six weeks ago. After his initial inspection he said that it appeared I had been very unlucky and my recently replaced box appeared to have a fault. He installed another new box, changed the HDMI cable and remade connections on another cable, he was extremely professional and gave me complete confidence in what he was doing. Since then I am experiencing the best picture quality I have had for a considerable time, this engineer should receive some form of recognition for his service. Mr J. Floyd, Leighton Buzzard         ... View more

I would like to give the best review on one of your customer service guys name: Mike Sky ID: @ 1TMC01. Mike was so polite and extremely helpful! He has so much patience and I would like to say if I was his boss I would definitely give him a raise or a bonus. The politeness has won me over and I have spoken to many customer services in my life but have never found such a gentleman who loves his job! Excellent is too little to express the review I would give him 10 Stars!  It's a shame there is no reviews when we close the phone, even to be sent to us by email I really struggled to find a way to send this through. I'm most greatful and I hope he gets to see my message 🙂 Thank you again!    Lady Sophia  ... View more

Ive finally got my issue sorted that ive had for over 6 months by this lovely woman named tasha! Thank you life saver! ... View more

I need to say how wonderful the lady I spoke to was this evening. I had been having trouble paying my bill and rang up to pay as much as I could and the lovely lady said it could be written off as I hadn't had helped with this before. This  was a massive shock and so wonderful as I'm a carer and have worked all through the pandemic but now have the extra money and my sky was back on withinf minutes. I'm so thankful. You've made a worn out single mum very happy xx ... View more

I would like to thank Celine, a sky customer adviser who helped when our hard disk drive stopped working. She was extremely extremely helpful & patient as I'm a bit of a technophobe! It definitely pays to be a long term customer with Sky, as we will soon be ungraded to Sky Q with new box & dish, & Sky cinema & Netflix for a very small extra cost per month. We already have Netflix & Sky will arrange the transfer.  No costs for the engineer either. We are very happy customers thankyou for you help Celine. ... View more

I contacted sky yesterday as I'm moving to a new build and no other providers could provide me with broadband or an explanation as to why they were unable to. I spoke to Zak who was more than helpful and deserves all the praise! He took time and got to the bottom of the issue, advised me what to do next and helped me get the best tv deal to suit what I was initially enquiring about. Thanks to him I now have working broadband and a great selection of tv channels! (Defo deserves a pay rise!)  ... View more

I just wanted to say a big thank you to the gentleman I spoke to today. Dave was one of the best customer service assistants I have had the pleasure of speaking to. He wasn't pushy and got me exactly the package I was looking for whilst making the whole experience enjoyable.  Thank you.   ... View more

I would like to give a thank to Liam for giving excellent customer service. He was very patient, very understanding and very helpful. He knew about his Job very well. He knew about all of the information . Other member of staff should learn about excellent customer service from him.  ... View more

I just wanted to say a huge thank you to the 3 customer service employees I spoke to this morning for various issue with my new setup: Martin, Donna and most of all Vicky who I spent about half an hour on the phone to trying to sort out my troublesome remote! They were all so kind and friendly and Vicky had me in hysterics! I hope they see this message because they are appreciated! Thank you to all 3 of you 😃 ... View more

I called today to arrange a house move. Spoke to Shaun in Lothian and he was absolutely fantastic. He called me back quickly when the call dropped (and went through security again) and was very knowledgeable and efficient as well as being very friendly. A definite credit to Sky!! ... View more

I write on behalf of my wife and myself.  I would like to take this opportunity through this forum to sincerely thank Darren of the executive response department for his  professionalism, empathy and understanding and expediency  in resolving a personal request I had made to Sky to improve our viewing situation. He could not have been more  helpful and accomodating to ensure a positive outcome for ourselves. As a result our Sky viewing experience has greatly improved to our mutual satisfaction. Darren is a credit to Sky.       ... View more

I was asked by Jess in Wales to rate the service we received today but I forgot to press the button. I just hope management  monitors these posts.  Jess was a lovely girl and helped us tremendously , she was very kind with a great sense of humour I would give her 20/10. ... View more

Hi,    I needed some help today to unlock my account, the man in customer service who spoke with me was extremely helpful, very kind and reassuring. Upon hearing of my mental health issues and the low mood I was in he was very understanding and emphathetic, he encouraged me to talk to people about how I feel. I felt so much better after hearing his  kind and thoughtful words and to say I am in a better mood than I was half an hour ago would be an absolute understatement! He also helped me sort my locked account which was very small compared to how much he improved my mood. I wanted to give him positive feedback regarding his service to show my immeasurable gratitude but unfortunately I think I ended the call too soon and I don't remember his name 😞 The call began at 17:40, and lasted 25 minutes, my phone number ends in 6418, if someone from the Sky Customer service team could pass this message on to management so he could be acknowledged in some way please do.  Thank you very much,    Darcy Forrester  ... View more

Huge thanks to @jordan Bullocks for his amazing service. After many phone calls and being hung up on. Jordan spend nearly an hour in the call making sure he fixed the problem and to be honest averted a complaint. Your help was greatly appreciated 😊 ... View more

Hello, I recently had a visit from your engineer after failing repeatedly to connect to broadband. He was brilliant. His knowledge was excellent and went beyond the call of duty to rectify the problem.   His name was James and think he deserves recognition for his work. Would you please pass on my thanks? Thank you ... View more

Just want to say that I had outstanding service from a Sky Engineer - I believe his name was Steve?   He couldn't get my Sky working in the end (no fault of his own, due to a previous faulty upgrade in a communal block of flats) but he tried damn hard, coming back later in the day when we managed to get loft access   He really seemed to genuinely care about my SKY installation as I had been trying to get it installed since early March. Definitely a credit to SKY!   Thank you! ... View more

Today I spoke to a lovely lady called Rhiana on the customer service line.  this lady is an absolute credit to SKY..... an absolute asset    she spent time talking to me, helped me resolve my issue and went above and beyond  ... View more

I just want to say a big thank you to 'T' - She very kindly upgraded me to Sky Q on Friday 2 July.    'T' was very professional and efficient.  My install was sucessful on the first attempt with a main Q box and Q mini - dish and cables were replaced as well !   I'm enjoying the new service and getting used to the new features.    Thank you 'T' - I do  hope you get to see this well deserved feedback . ... View more

I'd like to thank Shannon in the cancellations department for bringing to an end multiple calls and multiple frustrations. She understood the iddue and fixed it after hearing my frustration - it's so refreshing to ave someone understand!! Thank you Shannon. ... View more

Just wanted to say massive thank you to KEIR an advisor on sky mobile. Who spent 50 mins on Sunday 4 July helping with my problem. Would the world had more KEIR s 10 out of 10  ... View more

I had sky installed this afternoon and I'd like the engineer (James) to get some recognition/ acknowledgment for his outstanding service. He was amazing, polite, thorough, respectful, helpful & a complete credit to Sky. His customer service alone has made me feel I have made the right decision joining Sky. I have dealt with may different providers and by far he has been the best by a million miles! I would appreciate someone replying to advice me on how to give feedback with the relevant details so my engineer gets acknowledged  ... View more

Just spoke with "Shiva" he was absolutely amazing! After trying to get a mobile online for my daughter I called for help and Shiba was brilliant! He got me the phone i wanted and gave me a discount too! Nothing was too much trouble for him and I was all.over the place trying to log in from my tab etc and he was so patient, other members of staff could learn from Shiva on how to provide first class customer service, i definitely call and speak to him again if I ever wanted any help or buy other products, well done sky on employing a fantastic person xxx ... View more

Good morning, I phoned your customer service line yesterday with a view to cancelling subscriptions due to price increases.  I spoke with two very helpful colleagues, a lady in the morning and a gentleman later on in the day. Both were extremely professional and helpful.  We discussed my circumstances and agreed on a new 18 month contract.  Nith went out of their way to explain everything to me and to help me. the gentleman said a survey would follow the call but I have had issues with my phone and I don’t think it came through.    In in times when people complain frequently, I wanted to thank you for the excellent service I received and would be grateful if you would pass this onto to your colleagues who helped me and also to their supervisors for them to be aware of the excellent team they have working for them. based on my experience, I would recommend sky to my friends.  Thank you  ... View more

I would like to thank the guy from Sky from Scotland. He provided the best customer service  I have ever seen. He was very talkative and absolutely amazing, He fixed all my issues regards cancelling my sky internet due to I will move to Australia!  Talking to him I felt like we have known each other for a long time.  I literally can not describe his very positive attitude and the way he is dealing with customers.  As I said to him over the phone that he is the best at that he is doing and I really appreciate that so much.   I really want that message to deliver to him and say"just keep doing what you do because you are the best at it, it is what it is"   i would like to rate our call 10/10.  Thank you very much!     ... View more

I want to say a big thanks to Lindsey M (apologies if the spelling is wrong) in the Home Moving team.  I had an awful time moving house, the date kept changing, and at one point my broadband got cut off, when it was scheduled to move but the house move date changed! Lindsey did an amazing job with getting me reconnected.  A different rep earlier on had told me it wasn't possible, but Lindsey found a way around it - and as I'm WFH 100% of the time, it made a huge difference to me.   The move date must have changed another 3 times, and each time Lindsey rearranged all the systems accordingly.  It was complex as it involved Openreach, who seem to work on different timescales to everyone else.  In the end, I did move house, and all the Sky products moved with me seamlessly. I really felt she had worked very hard on my behalf, and thanks to her efforts, I am very impressed with Sky customer service - I can't think of any other company I've dealt with who have been so focused on the customer.  Well done Sky and thanks Lindsey!!  Ben ... View more

I would like to send a special thanks to Angel in the support department. I believe I have spoken with him twice now, the first time about 5 months ago when I had an issue with my slow internet and again today to sort out no volume on my sky. The first time I spoke with him he stood out to me and as silly as it sounds I was telling most people about my experience and general conversation with him for weeks, he was so calm and polite and really made me feel at ease. I was so lucky to have been put through to him again and straight away I noticed it was him, with his calmness and how polite and friendly he is. Angel really is a credit to Sky and if he can provide me with the fanstastic service twice, months apart then that must be the way he operates. Fantastic Angel, thank you so much for always resolving my issues! ... View more

I'd like to thank the sky colleague who helped me over the phone on 18th June and also the sky engineer who fixed my sky issue on the same day. If I could please know their names that would be great so I can tag them on this for their excellent work. Thanks, Ruth ... View more

Just want to say thank you to Danielle who sorted my Sky broadband order out after a experiencing over a month of delays. She escalated the case and got it sorted. Thanks Danielle, you were a star and are an absolute asset to Sky.  ... View more

A HUGE HUGE thanks to these two guys in the SPECIALIST ENGINEERS TEAM -   JONATHAN (manager is BEN)   KAM (manager is DAVID)   They had to climb on to our extension to replace our Sky dish with a new one for Sky Q   - in Monsoon like rain...with Jonathan getting soaked to his socks (literally).    Please pass on our gratitude to them via their respective managers.    Pushpinder and Surinder Singh   ... View more

I have had a significant issue relating to Sky Broadband, which I will not go into here, save to say that it has been on-going since February 2021, and I almost left Sky because of it after a 17 year custom. My biggest gripe is around the sheer number of Sky customer service representatives I spoke to who promised to take ownership of my case, and then let me down by not following up with the issue. I became so incredibly exasperated having to explain the situation from scratch to so many different Sky representatives, time and time again. That is until I got through to Mark Mullan @mmn42. Mark is hands-down, no contest whatsoever the most helpful, friendly and professional person I have ever spoken to from Sky in all my years as a customer. Mark did exactly what he said he was going to do, he took ownership of my case and got back to me on the many occasions he had said he was going to. He persevered relentlessly with efforts to resolve the problem and ensured that I was compensated accordingly for the time I had spent speaking to so many of his colleagues over the months. Mark Mullan went above and beyond for me. He is someone who truly understands the importance of ensuring the customer feels understood and listened to - a lesson many of his colleagues would benefit from - and is genuinely the only reason why I remain a Sky customer.  I very much hope that Mark Mullan @mmn42 will be commended by Sky for his extremely hard and valuable work.   Thank you SO much for your help, Mark, and for single-handedly restoring my faith in Sky's customer service. Yours sincerely, Jonny Persoff  ... View more

Just wanted to leave a good phone call review. Not sure where I can give ratings on this website. I made a phone call to Sky support and it was about linking my account and how to purchase the deals on Sky TV and Broadband. One of the kind and friendly operators put me through to Chris from Yorkshire and he was a big help, wonderful to have great customer support and he was really friendly, polite and helpful. Very informative on building my Sky package and he was great help on giving me the deals and services Sky provides. Chris was also straight to the point and very friendly and helpful to talk me through it, asking how my day was and how well I was doing and talking to me about all the details and was very patient. Overall great person to be on the phone to, would love to give Chris a 10/10 rating! Thank you lots! ... View more

When we are so quick to complain it`s always nice to be able to leave positive feedback and I really wanted to say a huge thank you to Jake, a Sky engineer from Bridgend in South Wales who came to fit a new Sky Q box today 14th June to upgrade us from Sky + HD..  I had pre-warned customer services about the current location of the old Sky dish being on the wall above our sloping apex ground floor extension and when Jake arrived he said due to Health and Safety regs. he would be unable to put ladders on the roof due to the raised apex.. My wife and I were gutted but Jake spent quite some time looking for a location he could install the new dish and also after some options given to me on how to progress it became apparent a new location on a side wall was feasable.  He spent quite a while ensuring there would be a good signal prior to fixing the dish and new LNB to the wall and running cable into the house from the roadside.. He was so pleasant throughout his visit and nothing was too much trouble.. He is a credit to Sky...a lot of people I know would simply have said it could not be done and to cancel the upgrade, but Jake went above and beyond to ensure we could upgrade to Sky Q...;. Thank you so much Jake.........  ... View more

Well I have spoken to many sky advisers for issues I have had and I got say they are all brilliant, that's all I can say 👍 ... View more

Writing this in behalf of my mum, who is the account holder, to say a huge thank you to a guy called Trevor from the "welfare" team. My mum's Nowtv" phone line broke and she's very vulnerable and uses an alarm system linked to the phone. As soon as sky were aware of her issues it was quickly escalated to Trevor to sort things out. His communication and absolute determination to sort the problem were first class and exceeded our expectations. Pleaee oass this onto trevor's line manager. Trevor is a real asset to Sky.  ... View more

Hi Had my sky q upgrade today just wanted to pass on my thanks to the 2 engineers that did the job today. They were friendly polite covid safe and knowledgeable about your product. They really impressed me today and both are a real credit to your team. ... View more

Please thank Jerome on Sky help centre who assisted me  a couple of weeks ago when I had a problem with my telephone charges. He was most helpful and made several helpful suggestions ... View more

Hello I would like to say a massive thank you to the advisor Callum I chatted to today (11thJune), it was through the sky accessibility chat. He was incredibly professional polite and friendly, he explained things easily for me to understand (I usually get confused easily). And reinstated my service after I previously had issues. It was a life saver my son who has autism visually impaired night blindness as well as a number of other health problems uses Google hub for independence to turn lights on he talks to it to send me messages if he can't get out of bed and if he's scared he talks to it to calm him, with my services being restricted he couldn't do any of this, I weren't able to pay my bill until 15th so as a good will gesture he reinstated it early. I really weren't expecting it I was close to tears from the kind gesture. I would love him to be noticed for this by his manager as people like him make sky so much better.     ... View more

We'd like to thank one of the advisors from Sky Technical department who today around 3pm helped us to connect our skyQ boxes when we got a new fibre and broadband box in this morning. The issue had been frustrating us for a few hours. Many thanks to the advisor who was very kind in dealing with us ... View more

I called on Saturday to cancel my broadband package due to a house move and had about the most amazing customer service of my life from a lovely lady called Melissa. She made everything an absolute doddle but more than that was a pleasure to speak to and was really personable. I was waiting for the "rate your experience text", but just wanted to say thanks! ... View more

Jusr dealt with Danielle im guessing in Newcastle from her accent. How lovely is she!!! So nice to speak to a real person and resolve the problem in minutes. Please thank her if you can trace her ... View more

A big thanks to the Jason, the engineer that came out to install our TV pacakge and dish. Great bloke and went above and beyond due to hard to get to dish location ... View more

Please pass on my sincere gratitude to KASIM SHEIKH in the T.V. Technical team.  Out of so many staff I spoke to over the last week, he was the only one who took full ownership of my chasing a £25 "missed appointment" credit that no one seemed to have recorded proof of.     His manager's name is STEVEN.  Please do ensure Steven sees this, as Kasim went way above and beyond for me, given he is in "Q TV", but the actual issue was for "Broadband".  He did not just pass the buck by forwarding my call on to yet ANOTHER department, as had been happening before I got him.   Best wishes and thanks - Pushpinder Singh ... View more

A massive thankyou for excellent, efficient and extremely professional service from the wonderful Scottish June! We had to ring back in after previously dealing with another staff member who messed up our package and left us without most of the channels we watch despite advising us nothing would  change. Thankfully we got through to June. She quickly sorted every problem, got the channels back working, put a smile on my grumpy face and even sorted out our bill! June is a complete asset to your team sky and deserves this praise!  ... View more

I spoke to a sky expert  . Cause I couldn't find a movie I was look ing for. Carol stayed on line with me and helped me to locate the film on sky store she was very very helpful . I would like to send my thanks to her for helping me . .  ... View more