Please pass on my sincere gratitude to KASIM SHEIKH in the T.V. Technical team. Out of so many staff I spoke to over the last week, he was the only one who took full ownership of my chasing a £25 "missed appointment" credit that no one seemed to have recorded proof of.
His manager's name is STEVEN. Please do ensure Steven sees this, as Kasim went way above and beyond for me, given he is in "Q TV", but the actual issue was for "Broadband". He did not just pass the buck by forwarding my call on to yet ANOTHER department, as had been happening before I got him.
Best wishes and thanks - Pushpinder Singh
