Writing this in behalf of my mum, who is the account holder, to say a huge thank you to a guy called Trevor from the "welfare" team. My mum's Nowtv" phone line broke and she's very vulnerable and uses an alarm system linked to the phone. As soon as sky were aware of her issues it was quickly escalated to Trevor to sort things out. His communication and absolute determination to sort the problem were first class and exceeded our expectations. Pleaee oass this onto trevor's line manager. Trevor is a real asset to Sky.
